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Resolved! Duplicate texts

Hi When I send a text, the recipient receives an old text and not the one that I sent and it is always the same text that is duplicated. I have restarted my phone several times, closed it down completely and left it off for several minutes. I've upda...

chris611 by • Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Resolved! Invalid sim message

Hi. I keep getting a message saying 'invalid sim' on my iphone 7. If I switch the phone off and on it clears but then the message reappears some time later. Clearly I can't use the phone when the message is there. I'm wanting to upgrade to a new phon...

Resolved! Messages not working

My wife is not recieving messages properly. Whenever I message her she receives a message I sent her 2 days ago. If someone else messages her she receives the last message from our bank. Please can anyone help. She is using a Hauwei P20

Danf by • Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Resolved! imessage/facetime not working from phone number

Morning, I have recently transferred back to o2 from 3mobile, I have taken a SIM only deal & using my Iphone 13 pro. I ported the number - Everything is now working fine except Imessage/Facetime which will only connect via my email on my Apple ID acc...

DarrenS by • Level 1: Joiner
  • 2080 Views
  • 5 replies
  • 0 kudos

Resolved! INternet connection

Hi, I cannot get internet connection with my mobile (xxxxxxxxxxxx). It was cut off last Monday because I had not paid a bill. I paid the bill on Tuesday but it still has not been reinstated. What is the issue? Des [Mod edit: Please do not share perso...

Resolved! Porting In to 02

Moved from Plusnet (EE) to 02 about 2 weeks ago, ongoing issue with anyone on an EE network not getting through, contact not on network is the general message or on rare occasions the Plusnet answer service. Issue been ‘Escalated’ twice by 02 custome...

NettyB by • Level 1: Joiner
  • 547 Views
  • 1 replies
  • 0 kudos

Resolved! Move sim only contract number to a new phone contract

Hello everyone,I have searched online but i am unable to find the answer to this.I have a sim only contract with o2 which is now ready to be renewed.I am going to purchase a new phone contract with o2 but not from o2, i can save £150 over 24 months t...

Wayno by • Level 1: Joiner
  • 1921 Views
  • 6 replies
  • 0 kudos

Texts not sending or arriving 8 times

Since being switch to O2 from Virgin , my SMS dont arrive or arrive 8 times , and not always the last one i sent either. Anything other than leave o2 i can do?

Matt1972 by • Level 1: Joiner
  • 705 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch Stuck at Activating

I bought my watch from a 3rd party over 2 months ago, and had issues ever since trying to activate the cellular function. I have been speaking to about half a dozen agents (or were they robots by the way they stayed on script) After panning o2 in my ...

"unknown" caller id and no data

I've tried customer services umpteen times and they have been unable to solve 2 problems I have with O2 at the moment. I upgraded my contract and changed from a 4G sim to a 5G sim but in doing so my phone has been unable to keep 4G.. I'm not in a 5G ...

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