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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! O2 refresh

My current o2 refresh contract is almost at an end when I order a new phone will I keep the same number ?

Ab5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Server Unreachable

When I am on a phone call, the call keeps dropping. Most of the time I just call back but sometimes when I try to call back I get 'server unreachable'. Really starting to get on my nerves, been going on since backend of last year. Never had this prob...

Nickey by Level 1: Joiner
  • 13 replies
  • 0 kudos

Text Messages Issue - Urgent!

My partner, who is medically extremely vulnerable, has recently changed her phone to a Samsung A71 from her old Huawei. The new phone has had all her information transferred over correctly, and her old number was transferred to her new sim via ringin...

Bumbledog by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unable to load photos to Facebook

Got this phone on upgrade just prior to boxing day lockdown. Since then I've not been able you load any photos to Facebook nor to save to device. I need to do both

SP13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cannot make international calls from international pre-pay sim

I haven't been able for a week now to make international phonecalls from my international sim. I can however receive them and national calls can be made. Postcode PE21 8PX, I have recharged & I do get this message on network status checker: ''Looks l...

Laurie1 by Level 1: Joiner
  • 20 replies
  • 0 kudos

New sim into phone upgrade

Hi, i have upgraded my Son's phone and received a new sim. I have tried the text to swap sim and the message comes back not delivered. I tried through my 02 but never recieved a code to clarify who i am. Help required please!

Dan08 by Level 1: Joiner
  • 8 replies
  • 0 kudos

My android phone has stopped receiving verification text messages

My Samsung android phone no longer receives verification text messages. It did last week and now it doesn't. The messages have been resent and still not receiving them. Examples, from Deliveroo when trying to set up an account or when trying to acces...

RLH73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Saving contacts and photos to mobile

Afternoon, wondering if someone can help me as I don't know much about mobile technology. I have had to order a replacement SIM card. How do you save contacts and more importantly save photos to mobile instead of sim as I don't want to loose any. Tha...

Showbiz67 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! I've ordered a new iPhone

I've ordered a new iPhone from Apple. I'm currently on a sim only monthly contract with O2 and don't want to change that. My old phone is an iPhone SE (1st Gen) and the new one is an iPhone SE (2nd Gen 2020)1. How do I prepare my old iPhone ?2. Do I ...

JeremyN by Level 1: Joiner
  • 1 replies
  • 0 kudos