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Forum Posts

Resolved! My 02

My 02 app wont let me on . Say oops something went wrong . Been saying that for two weeks now . Cant check my bill because the app is useless

4Q02 by Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

Resolved! Visual voicemail

Keep getting texts saying I've set up visual voicemail when I don't want it. Tried turning off the normal voicemail multiple times but that didn't work. Seems like a system glitch. I'm on a Google Pixel 6 Pro. Any help would be appreciated.

Acon by Level 1: Joiner
  • 24977 Views
  • 3 replies
  • 0 kudos

RCS Issue - Can't send photos from newly ported number - Live chat no help whatsoever!

I ported my number over to O2 from Three last week & I have activated my number for use with RCS on google messages, all chat features work except being able to send photos. I cant send photos at all without 'Not sent, tap for options' coming up, I'v...

Fulton1 by Level 1: Joiner
  • 5486 Views
  • 34 replies
  • 0 kudos

Resolved! Voicemail access

Until the changeover to 02 I had simple access to voicemail on my Samsung device. Now I am asked to enter my mobile number and when I do, I am told the number has not been recognised and I am not given access to messages waiting for me. What can I do...

John46 by Level 1: Joiner
  • 431 Views
  • 1 replies
  • 0 kudos

My 02 app

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this...

Denzil2321 by Level 2: Apprentice
  • 1128 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving OTP from bank

Hi, I need help urgently as I'm so frustrated now I switched to o2 network yesterday and successfully got my number ported. I switched because I was not receiving OTP from my bank on the Lebara network. Unfortunately, in facing the same issues even w...

Ismaila by Level 1: Joiner
  • 1918 Views
  • 3 replies
  • 0 kudos

Resolved! Correct my name

Hi the name is shown as Deerek Ferrier, it should be Derek Ferrier. Please amend.

Resolved! Poor photo quality with Samsung A52s

Hi,I am continually experiencing poor photo quality with my A52s. It's whenever I take a photo of a striped, spotted, zig zag object. The photo always turns out distorted or blurry/wavy. I visited my local O2 store today, they told me to message you ...

Pauly49 by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos

Resolved! [Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out

[Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out for half an hour. The same happens outside the building. I have no problems elsewhere. This has only been happening since the 5G rollout. I have live...

AJP830 by Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos