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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2980 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5069 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15902 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8097 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Apple Watch airtime error 14 message

So I bought an Apple Watch Series 7 not from o2. Added it to my airtime and so far it is not working, trying to go into mobile data options on the app and I only get error 14 showing, no options to do anything else. Called o2, no help at all. Message...

Chrisx20 by Level 1: Joiner
  • 493 Views
  • 4 replies
  • 0 kudos

Resolved! New phone and 5g settings

In settings , to enable 5g, what’s the difference between standard , and allow more data on 5g

Pickle12 by Level 1: Joiner
  • 580 Views
  • 3 replies
  • 0 kudos

Resolved! Texting issues

I have a pay as you go phone.I was recently in France and Italy.When returning through France I sent texts to our friends in Italy; all the texts from me were received showing foreign numbers, for example, France, Italy, Germany, Dominican Republic a...

BlueLegal by Level 1: Joiner
  • 339 Views
  • 3 replies
  • 0 kudos

Resolved! No voice calls on AT&T

I’m a UK O2 customer just arrived in USA (Orlando). I have an iPhone 13. I have international roaming option with O2. Network selection is on Automatic and AT&T is the network automatically selected. However I got the following text from AT&T: ”Welco...

ChrisRose by Level 1: Joiner
  • 612 Views
  • 1 replies
  • 0 kudos

Resolved! Being charged for iTunes & Spotify

I’ve noticed my bills over the passed months are getting higher. When I’ve logged onto my o2 account I’ve been charged for iTunes & Spotify ? Which I don’t use. As I’ve not registered for these how do I stopped it happening again and claim my money b...

Shelby20 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Error Code 10 Mobile Data Apple Watch S3 Cellular

I keep on receiving error/reference code 10 whilst trying to connect to molbile data via the watch app. Rang 202 several times over the past 2 weeks but they cannot fix, just promise a call/text from an o2 engineer which never occurs. I have a busine...

Banksy by Level 1: Joiner
  • 902 Views
  • 3 replies
  • 0 kudos

Resolved! O2 firmware for Google Pixel 4A: download and installation?

Hi, I have a Google Pixel 4A on O2 Pay Monthly (Unlocked, ex Vodaphone) and wonder if I would benefit from having O2 firmware on it? If so, is it possible to download it and install it myself? Thanks for any advice, Gerry

GerryF by Level 2: Apprentice
  • 567 Views
  • 1 replies
  • 0 kudos