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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7097 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1905 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4294 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3607 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3080 Views
  • 6 replies
  • 0 kudos

Resolved! O2 insurance

How do I find out if I have insurance for my iPhone? I can’t see any payments for it coming out of my account but I’m positive that I added it to my account before I ordered my new phone

Kirst2 by Level 1: Joiner
  • 239 Views
  • 3 replies
  • 0 kudos

Resolved! Free £10

Hi,When I received my sim card, on the packaging it said I get £10 free credit when I text free to 21500. I topped up £10 then text this on 6th June but still havent had my £10. Can you help please x

Emma000 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t find Disney plus redeem code

I have recently upgraded and am aware that 6months free Disney plus was included in the upgrade however I can’t seem to find a redeem code to sign up. How can I access Disney plus?

Adam33 by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung a71

Hi, received new phone on Monday, received a new cover last night and when putting the cover on the screen has cracked right at the tip with a hairline cracked the entire length of screen! 2 days old, screen should not be that fragile at all. My last...

Help22 by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

Resolved! No signal for calling on phone

Why is it that every time I look at the network status in my area there is always a mast down! Has been stating this for for 8 months now....signal was ok at home address then progressively got worse. Can't get out of contract till November. Understa...

Onboard98 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Text messages

My text messages are not sending, it keeps saying unable to send and going to Failed.

Gilly24 by Level 1: Joiner
  • 365 Views
  • 4 replies
  • 0 kudos

Resolved! Data won’t load on anything under full 3g

I left 3 mobile a few months ago as I thought O2 would be better for signal? How wrong was I !I have a iPhone pro 12 max and my with has an iPhone 10 supplied by O2 and no matter where we are in the uk (we have been) data won’t load on anything under...

NoIdea by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

Resolved! Account payment

I am looking to pay a late bill and have been asked to call a number however my calls have been shut off so I cannot make this call. Is it possible for someone from O2 to call me so that I can pay my bill ASAP please?

Resolved! Can I speak to someone?

I need to have a chat about my account as soon as possible please. I cannot seem to find the option to after searching for about 10 minutes.

Tee5 by Level 1: Joiner
  • 751 Views
  • 1 replies
  • 0 kudos

No Signal Within House

Hi, I'm hoping someone can help. I have always had a poorish signal on my phone when in my house but, for the last month now I have no signal whatsoever......only emergency calls can be made. Kind regards, Simon

Becks72 by Level 1: Joiner
  • 329 Views
  • 6 replies
  • 0 kudos