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Resolved! Phone won’t stay connected to 4G / 5G

I have a brand new iPhone 14 , just bought a month ago and I can not stay connected to mobile data! It comes on and then comes off after a minute and then I have to reset? I can only use my phone on Wi-Fi , it’s like having a home phone again! Any ad...

Hwils85 by • Level 1: Joiner
  • 880 Views
  • 1 replies
  • 0 kudos

Resolved! Unknown caller abroad

Hi. Since landing in Tenerife on 9th August every incoming call has shown as unknown caller. I did change my SIM card about 3 weeks ago as I renewed my contract. but everything was working fine until I landed in Spain. I have been in contact with o2 ...

Samc1975 by • Level 1: Joiner
  • 1060 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung ear buds

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

Patryk1993 by • Level 1: Joiner
  • 11655 Views
  • 58 replies
  • 0 kudos

SMS failure

HiI’ve recently changed my tariff via Uswitch and I’ve had the number migrated over. It’s all gone over but I can’t send SMS messages and the number listed on my iMessage is the one that came with the sim. Any ideas how to sort the SMS failure and ch...

amyjhill by • Level 1: Joiner
  • 714 Views
  • 2 replies
  • 0 kudos

Resolved! Text messages

I've just been switched from virgin to o2 and since I got my new o2 sim I haven't been able to revice text messages I've swapped sims now I'm on a esim and still having the same problem I've phoned o2 and now there saying it could take 5 days to inve...

Ajfenn by • Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! Login

I am not able to login my O2 with my password 

Preru23 by • Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! Old email address

The email address you have given me as the login ID is no longer in use - how do I update to my current email address.

BobBS4 by • Level 1: Joiner
  • 782 Views
  • 1 replies
  • 0 kudos

Resolved! no signal

Why has the mast fault not been fixed yet? It has been four weeks....

cranagh by • Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos

Incoming calls - busy problem

Hi, Not sure what is happening, but some of my friends/colleagues are getting a busy message when trying to ring me and it not because I am already on a call. I tested it by ringing from my office phone and my mobile comes up as busy, but the most an...

mhatter67 by • Level 1: Joiner
  • 2514 Views
  • 2 replies
  • 0 kudos

Virgin to O2 swap rollout

Recently swapped over from Virgin mobile to O2 due to the buyout of Virgin.I expected my mobile signal at home to be better with the swap.... But it's not, it's just the same ( generally poor at my house) But here's my question.I have a dual sim phon...

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