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Account suspended Fraud

Hi, So my phone was stolen over a week ago now and I’ve been trying to get a new phone however there has been a fraud block placed on my account. I have been in touch with numerous online representatives and have been swapped around by numerous teams...

Nightmare migration from Virgin - still no data

Hey,Hoping someone here can help me or an O2 support expert can assist.I was a trouble free Virgin mobile customer a few weeks ago, but then our mobile network accounts were moved to O2. We were assured this would be seamless.Last Monday afternoon th...

no coverage in area - how can I get a signal?

I am in an area where I cannot get an O2 signal or wifi, O2 say that there is a good signal in the area but I cannot get any signal or wifi, what can I do to gain a signal as I dont want to pay for a monthly service I am not receiving? Thanks in adva...

Resolved! network unlock for NON customer

How much do O2 charge for a network unlock for a NON customer?

Resolved! Classic pay as you go

I have joined pay as you to by mistake, when I should have joined with Classic pay as you go. Is there any way of resolving this? If there is not, then I would like to end the relationship with O2 as soon as possible as I have changed my mind within ...

Resolved! No signal folowing change over from Virgin Media to O2

Dear customer support. I’ve recently been told that virgin media has been taken over, passing across all virgin media mobile contracts to the O2 mobile service provider. At the present time I do not have any signal indicating that I have an O2 connec...

Resolved! Migrating Frustration

Sorry if posting in the wrong boarsd, and I have seen the rota, please can someone tag the 02 experts that are next available in response to my query below. ThanksHi, Wondering please if any O2 experts could message me please? I have been trying sinc...

No cellular on Apple Watch.

I have spent 20 hours on the phone. 3 hours in store. Completely useless. Now sent for PAC. Had enough. Can Anyone help??? Bought new iPhone 14. Paired with Apple Watch 4. Had no issues with old XR. Now I can’t connect to cellular. Get error code 14,...

Keep the number

I have spent hours with O2 to swap my pay monthly to pay as you go, still not transferred. I have been assured all will be transferred. I want to keep my old number and I am currently in overseas. Need help

Account and number erased after tariff change

Earlier this week I used the MyO2 app to change my tariff to one that has more data. As soon as I did this, I lost all signal on my phone and couldn't log into MyO2. Rang customer services on another phone and they explained the order their end came ...

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