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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6517 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1289 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2799 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2522 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1885 Views
  • 6 replies
  • 0 kudos

Resolved! Customer service

Was hope to find out a phone number for customer service? Thanks in advance.

Elliot1 by Level 1: Joiner
  • 542 Views
  • 4 replies
  • 0 kudos

My sim doesn't work. How do I change it?

Hi. For 4 weeks now my sim has not been working so I ordered a new one from O2. Now I have the new sim card how can I do a sim swap if I cannot receive text messages? Is there a way to put my current number onto the new sim that has arrived in the po...

dubchimp by Level 1: Joiner
  • 364 Views
  • 9 replies
  • 0 kudos

Scam or not?

I have received a test allegedly from giffgaff. The content is as below, I have not asked for my number to be transferred, so am concerned if I do click on the link it is a scam. I don't have a new SIM. Quick heads up, your request to transfer your n...

MamaChil by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Default carrier settings

My phone is not displaying my number in out going calls. I have checked in settings to see if I can change it. And it is saying default carrier settings.

Guru2 by Level 1: Joiner
  • 170 Views
  • 4 replies
  • 0 kudos

Need a fixed Mac address on mobile data

Good evening, I use an application for work to access sensitive data that I need to access through my phone. Part of the security is a Mac address check. It's fine on WiFi as I've set the Mac address to be fixed as my device Mac address on my galaxy ...

Samkc87 by Level 1: Joiner
  • 532 Views
  • 21 replies
  • 0 kudos

Cancel ins

I need to cancel my phone insurance but have just been cut off on the call

Resolved! Sending an upgrade overseas

I'm currently in Mexico for the next few months but would like my phone upgraded. Can you deliver to my address in Mexico?

Sim and Number Swap

I requested to have my o2 contract moved into my name and updated my bank details. (Rather than my parents) However, I wanted to keep my existing number and contacts. I was sent a new sim which I installed. I was told I had to confirm receipt of this...

Maya2 by Level 1: Joiner
  • 158 Views
  • 3 replies
  • 0 kudos

Resolved! Bill extension

I need to speak to someone about a bill extension

Caroline6 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos