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Resolved! Blacklisted and barred phone

Hi, Last Sat (19/8/23) I reported my phone lost to O2 Cust Services. Then I found it again later the same day and again I called O2 to advise that I found it.O2 have removed the block from the SIM, the SIM is now fine. But the phone handset it still ...

Resolved! Trying to activate free 6 month Disney + subscription

I’ve tried to activate the free 6 month Disney + O2 subscription. I’ve tried the virtual assistant, which is totally useless for request’s obviously outside the run of the mill daily enquiries! I now want to cancel this trial as I do not want to risk...

Moisture check

I keep getting an error message saying moisture check when putting in any headphones (tried numerous) yet not when charging phone, is there something wrong with the port?

Resolved! Cancelling prime

How do I cancel my prime membership?

Resolved! Bad reception and data coverage

Hello, back in March I raised an official complaint with you regarding the bad reception and data coverage in my local area of GU2 4BB. I was told at the time that once the issue is resolved I will be getting a credit note for the lack of service. Th...

Voicemail not working

Former virgin customer. Voicemail not working with o2.

Won't receive text meassages.

Hi, Just moved from Virgin and now my Samsung M30s won't receive text messages, though it does send them.Does anyone know why? Done a soft reset, a network reset and checked there are no block. Paul Elliott.

Resolved! Roaming

We are in Europe. Our calls and roaming do not work

August security update

Hi when is the August security update out for my Galaxy S22 ULTRA??, Everyone had the update 2 weeks ago that iv been talking too.

Sim card

Hi I have just set up a new phone, I wanted to keep my number but needed a new nano sim, the sim isn’t registering, the phone says no service. Can you help

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