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Resolved! Missing earbuds

I got a phone on a contract, it was supposed to come with the earbuds as I paid extra for that.I never got the earbuds. I received the phone only.I called o2 and they said they'll send me a text regarding the earbuds, but I never got a text, never re...

Monika8 by • Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

I can’t call on my phone to pay the bill. This is not acceptable. Because of this I now have to pay extra £6. Why would you stop someone from calling O2?

Resolved! CLI Not Working On Replacement SIM Card

I recently had my Oppo A54 5G phone stolen along with its O2 SIM card so had to get a replacement SIM card the next day at the O2 shop in Bournemouth. The adviser in the shop seemed bright and to know what he was doing and only took five minutes to g...

Capvermell by • Level 2: Apprentice
  • 1279 Views
  • 1 replies
  • 0 kudos

sim

virgin sim stopped working 

JG57 by • Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ extra activation link

I tried to get 3 months free from Disney+ after swapping to O2 on a pay only sim. The activation link kept taking me to the billing page, and I was taken to an activation page for a moment, but the activate button didn't seem to work, even though 'yo...

Resolved! Refund

Hi, I was trying to upgrade my phone and pay off the rest of my contract (£95). The payment went through but the process crashed. The money has not come back into my account after 3 days and bank not helping. Please can I get a refund?

lilyrose1 by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

No service after software update

Updated the latest IOS 17.03 and no have no service is this happened to anyone else? have restarted phone and contacted apple they refereed me to my carrier

Ajh by • Level 1: Joiner
  • 925 Views
  • 1 replies
  • 0 kudos

Resolved! Change email address

I am trying to change my email address on the O2 app but I cannot find we’re to do this, can you help please?

Lindah66 by • Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

data

I am getting only sketchy 3g if I stand in one place in my home at the moment. It says there's a mast not working and I'll get an update on 9th October!!Not acceptable. I am off sick, I have counselling online, all my support is online. When am I goi...

Julia10 by • Level 1: Joiner
  • 570 Views
  • 2 replies
  • 0 kudos
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