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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Cancel my ‘extra’

I have an ‘extra’ and the free trial is due to end next month but I can’t find it to cancel it. I’ve followed the instructions but can’t find Account Summary and can’t find it listed anywhere. How do I cancel something I can’t find?

Resolved! Change my order

Hi I just order air pods actually I don’t need this I need a Air Pods Max is it posibale change my order

Resolved! List of stores with gurus please

As above list of stores in Belfast that still have gurus?

Resolved! Tariff whilst in Greece

What charges do I pay whilst I’m in Greece

Network blocked

I temporarily lost my phone a week ago and rang and had calls and texts blocked, I rang the next day when I found phone . I have rang again nearly every day to try and have all my services reconnected. Despite daily promises by 02 and lengthy calls ,...

Resolved! Getting charged obscene charges in Saudi

I’m getting charged obscene charges for using data and calls in Saudi

Resolved! Snack 500MB Data Bolt On

Iv just paid for a one off Snack 500MB Data Bolt On which lasts 31 days so I wanted confirmation that if I don’t use it all by the last day then does it roll over for another 31 days? Also is there a way to keep track of how much I have left? Thanks

auto top up second phone

I have 2 phones in 'myO2' my primary is on auto top up and my secondary is on manual web top up, I want to change the secondary to auto top up but I can't see how to do it.There is no option as such for that phone when selected, and enquiring about t...

Upgrade issues

Hello I carried out the upgrade via the online service which confirmed the new phone would be delivered to my home address but once I'd placed the order, I received notification advising the phone will be delivered to a local retailer. I'm partially ...

Disney+

I received an email recently saying I am able to add Disney+ for free for 6months but the link only leads to a dead end. How do I redeem this offer?

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