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Forum Posts

Samsung S23 - Incoming calls all Private

I have an issue with Galaxy s23 which I upgraded to last week with a new esim. All incoming calls show as either Private number or Unknown.I have checked all phone settings, reset the network settings and still no luck. I have raised a case with O2 a...

GJPhilp by Level 1: Joiner
  • 1202 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

If I order a new 5g sim can I keep my number 

Resolved! Safe search restrictions

Please remove all restrictions from my service. 

Laid by Level 1: Joiner
  • 712 Views
  • 1 replies
  • 0 kudos

Number hasn’t transferred to new phone

I transferred from EE to O2 today and the number, hasn’t transferred as agreed, what do I do as all my online bank accounts are set up for my original number [Mod edit: Please do not share personal details as your posts are visible to the public. Tha...

Carole4 by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Resolved! Where's the virtual assistant? Stuck without being able to make phone calls from abroad

I'm trying to contact O2 by email or chat as I am unable to make phobne calls from abroad. I keep getting a message that my call has been restricted. It's disgraceful that there's no virtual assistant or any other way to contact O2 other than by phon...

cansel by Level 1: Joiner
  • 1480 Views
  • 7 replies
  • 0 kudos

Resolved! Access to voicemail

Hello, Since the switch from virgin to O2 I am unable to access my voicemail. It requests me to submit my virgin 'phone number and then says it is not recognised. My number is (REMOVED) George Redman

GPR by Level 1: Joiner
  • 883 Views
  • 3 replies
  • 0 kudos

Resolved! Missing earbuds

I got a phone on a contract, it was supposed to come with the earbuds as I paid extra for that.I never got the earbuds. I received the phone only.I called o2 and they said they'll send me a text regarding the earbuds, but I never got a text, never re...

Monika8 by Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos