Account Access
Good afternoon, I can’t connect to my account. But I am registrered since 5 days. Could you check why the website and the app don’t work?Thank you
Forum Posts
Very poor signal strength
Having checked the network on your site it says signal strength is Good. However I have either 1 bar or sometime no bars on my phone and call clarity is dreadfull
No network connection
My phone is not receiving or allowing calls. Says no network connection
Signal not working during certain time of day.
Hi.Myself and a few others on the network have an issue where we lose signal during busy times of the day (specifically lunch rushes or Saturdays). Our phones will say we have 4G or 5G but nothing loads.Usually happens between 12pm - 2pm on weekdays ...
How do I get to actually speak with a person at O2
I have been charged for a devise plan that is already fulfilled for about a year.I have 2 accounts with 2 different emails and can only access one as, despite 02 saying an email has been sent, I have not received an email with my password reset link....
Resolved! 5G
I have been sent a 5G only sim my phone does not support 5G
O2 port from Vodafone, nearly 2 weeks without incoming calls and any sms functionality
Hello, I’ve seen many posts on this subject, and this is my last ditch attempt for help given the response I’ve had from online chat and customer service. I ported my number across over a week and a half ago and lost the ability to make calls send me...
Resolved! Replacement sim
I lost my sim card over a week ago i called up to get a replacement sim meaning id get my old number back all id have to do is get a new number and swap it over , i was told it would take up to 48 hrs now on my phone it says sim invalid and i dont kn...
Incoming calls show as Unknown & 4G/5G constantly turns off & stays off
I got a new iPhone 14 last Monday after my old iPhone was lost. New sim with same number. From setting up the phone, these two problems have persisted: 4G/5G mobile data doesn't automatically work when i leave a wifi connection. I have to toggle Airp...
Resolved! My number hasn't changed over from previous operator yet
My phone number hasn't changed over to my new o2 phone yet. I put the new sim in the phone 10am Saturday morning and I'm still waiting.
