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Forum Posts

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Unknown Caller Issue - Receiving Calls From Contacts

Hello O2 Community, I've been recently troubled by some issue where when I'm receiving phone calls from contacts listed in my iPhones contacts, instead of my iPhone stating their name, it says Unknown Caller. This is particularly unhelpful, especiall...

Kosmos5457 by • Level 2: Apprentice
  • 13490 Views
  • 27 replies
  • 0 kudos

Resolved! Not had a response

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

CBP by • Level 1: Joiner
  • 897 Views
  • 3 replies
  • 0 kudos

Change of e-mail address

Hi - I have had an O2 account for a few years and I wanted to get onto MyO2 but my credentials were based on a now defunct e-mail address. So I need to change the information.the reason why I was wanting to get onto O2 was to buy more data as I have ...

GCC by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Mobile Dats

I can't get to use mobile data. I have loads of data on my plan. Have used non as I can't use it. When I turn mobile data on the switch lights up as on but I am not getting any symbol on the top of the screen. I get a "No mobile data" message. Been t...

Grub63 by • Level 1: Joiner
  • 521 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap exceeding 24 hours

Yesterday morning, I initiated a SIM swap. It’s been around 28 hours and my phone still says “No Network“. I’ve tried rebooting and all the usual advice, still nothing! I phoned customer service and I was told that I could be waiting a further 3-4 da...

DavisA85 by • Level 1: Joiner
  • 10046 Views
  • 6 replies
  • 0 kudos

Resolved! Cannot access Twitter (X) when not in my home

I cannot access Twitter (and some other App) as soon as I leave my home and am off my own WiFi. Regardless of whether it shows 4G or 5G, I just get the message 'Tweets are not loading right now’. Anybody else experienced this problem?

David56 by • Level 1: Joiner
  • 3137 Views
  • 4 replies
  • 0 kudos

International call

It is not letting me make international calls

NK23 by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Wi-Fi calling

When I try to turn on Wi-Fi calling on my iPhone it says I need to call o2 to enable the service - not sure which number to call. if I go via the O2 app it says the service is already enabled, but it is not in the phone. This used to work when before...

JCS_El by • Level 1: Joiner
  • 653 Views
  • 2 replies
  • 0 kudos
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