Solved: New 02 SIM

B_C · ‎16-10-2023

I’ve just switched to a new monthly SIM with 02 and want to keep my existing number. I have a PAC number and gave all the information to an 02 agent on Saturday (having no joy with the online process) and was told this would be done today by 6pm latest. It hasn’t and I’ve heard nothing.

Barbara

madasaf1sh · ‎16-10-2023

@B_C

If you gave the PAC code over the weekend the earliest it would be done is tomorrow, but is dependent on the old network approving the request.

If you have not heard anything from o2, then you will need to contact them again on 0344 809 0202 from any phone or 202 from your o2 phone.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎16-10-2023

@B_C

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎16-10-2023

@B_C

If you gave the PAC code over the weekend the earliest it would be done is tomorrow, but is dependent on the old network approving the request.

If you have not heard anything from o2, then you will need to contact them again on 0344 809 0202 from any phone or 202 from your o2 phone.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

B_C · ‎16-10-2023

Thank you, that’s helpful.

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