Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I'm having problems with my SIM. Every time I receive a call the phone makes a clicking sound instead of ringing. I bought a brand new phone, but still have the same issue it's impossible to contact customer support via chat or phone. Every time I ca...
HiI am looking to travel outside the EU and therefore need the International Bolt on costing £6 per day.When I look to add this bolt on I get the message "This Bolt On isn't compatible with the O2 Travel Bolt On you already have and If you continue y...
Hi, I've been regularly checking the service status tracker for the past several months, however am constantly meant with "we're getting in touch with the landlord, we'll get it sorted soon". I mean this has been going on for months now - NE3 postcod...
Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleag...
Hello, I wonder if any O2 gurus can assist me with a problem I am having with my S7. I previously had a S6 watch with mobile data plan on O2 but I then bought an S7 stainless steel about 2 months ago online. I was able to switch my esim over to the S...
I have a virgin bundle which includes an o2 sim as part of the bundle. Due to a mistake on my part I cancelled the sim. I would like to request another sim please.
We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'. The line was on Virgin Mobile previously. My wife uses that phone.We requested that we kept the same number. This was supposed to...
Hi, I have an iPhone SE + and Apple watch SE cellular which I'm trying to set up for my daughter. The watch has paired no problem but when I try to set up Mobile Service/Mobile Plan in the watch app on the phone, it says "The O2 account on this iPhon...
Hi I've got a Samsung galaxy tab s7 fe, I've only had it since last December, I've never put a password on it and never had any problems but 3 day's ago all of a sudden I turned it on and it asked me for a pass code including letters and numbers, lik...
how can I speak to customer service online I’ve tried o2 app and online but it’s a computer not a person
