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Customer Service

I am honestly lost for words with your lack of care with customer accounts. Not only have you disconnected my current mobile, you have also disconnected my new number leaving me with no phone!!!!!!!. Your online chat function works, then changes to e...

Resolved! iPhone 13 unable to receive calls from landlines or texts from non iPhones

My iPhone 13 has suddenly stopped receiving calls this week from landlines or texts from non iPhone sources (e.g. automated account verification texts). I can call landlines fine, I can receive calls from iPhones, but if a caller tries to call my iPh...

PAYG - question to remove the device won't go away!

When I log into my O2 account, under my PAYG details there's a box saying "Are you sure you want to remove this device?".I DO NOT wish to remove it. I have clicked on the link which says "I want to keep this device", but nothing changes - the questio...

Lost mobile number - Virgin Mobile transfer

Hi all, I hve a bit of a strange issue. Im part of the group who should have been moved over from virgin mobile but have had alot of issues.Virgin Mobile decided I was dead so instead of transfering my account they closed it instead. I contacted them...

Text messages

I don't receive text messages. I changed the SIM card, I changed the phone, I also checked on other phones, the problem occurs everywhere. I called the hotline and was promised a solution to the problem, but that was not the promise. What else can I ...

No internet service after upgrade

Hi, I upgraded 2 days ago and have a new tariff but there is no mobile internet since i upgraded. Can someone help me with this?

Resolved! No caller ID

All my incoming calls show "No Caller ID" ever since I changed my i-phone and tariff over 2 years ago. I have tried calling Customer Services many times, network resets, and gone in-store and gotten a new sim. In-store agents put my new SIM card into...

blacklist

Hi my phone has been listed as blacklisted by 02 for no obvious reason.I bought it legitimately 12 months ago and have the invoice.Cant contact 02 anymore as they appear to have switched off everthing concerning calls and text and also wi fi calling....

Resolved! Data

Can I send data to another o2 number

Wi-Fi

My Wi-Fi is totally rubbish I can only use it in one room in my house and that is the room where the router is and nowhere else I really need to get this sorted can you help please

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