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Forum Posts

Resolved! Ending my contract

Hi, I attempted to end my contract however I did not receive a confirmation email or text letting me know that it has done so, how will I know for sure if it has ended or not

HM2 by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! esim for Spanish mobile number

Hi - I need a Spanish mobile number & think is possible if I purchase a Spanish sim eg with Movistar. Please can anyone tell me how to go about this? I have an iPhone 13 mini. Thanks!

TinaC by Level 1: Joiner
  • 1081 Views
  • 2 replies
  • 0 kudos

wifi calling

I took delivery of a new Sim yesterday from your Norwich store. I live in rural area with very poor signal and rely on WiFi calling (for mobile calls). When I attempted to enable this on my new iPhone 15 Pro a message advises me to contact O2. But du...

Bodh1 by Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

My roaming package is not working

I purchased the 50mg roaming in zone 1 package for my daughters Zone 1 and she has just arrived in the US and it’s not working?

WEC by Level 1: Joiner
  • 498 Views
  • 1 replies
  • 0 kudos

Dedicated data sim - router dropping

O2 data sim unlimited, Archer MR200 router keeps dropping. What is the APN, no-where does O2 state the settings. It will seemingly connect with any default profile but after an hour or so all devices say 'connected, no internet'I believe the issue is...

Dazza3 by Level 1: Joiner
  • 1924 Views
  • 9 replies
  • 0 kudos

Resolved! replacement sim

I have lost my sim card and need a replacement sim

Redlake by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

WHAT CONNECTIONS DOES MY CLASSIC PAYG TARIFF ALLOW?

This is the background to my question. Our present mobile phones are two old, but good and neat little non-smart mobiles (voice calls and texting only). These phones run on the old 2G, which O2 still broadcasts for such purposes. I do not think that ...

Carl9 by Level 1: Joiner
  • 2758 Views
  • 11 replies
  • 0 kudos

Resolved! Disney plus

I recently signed up for Disney plus on O2 , but it won't let me activate subscription. It's free for 6 months, but I pay £7.99 a month thereafter

Cas19 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! track the switching process

Hi, I have registered for switching from giffgaff to O2, and now, I don't know how to follow up the process.

adin by Level 1: Joiner
  • 495 Views
  • 3 replies
  • 0 kudos