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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2601 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15382 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

New phone data issue

Hi there, I'm not sure if this is the right forum but here goes. I've got a new phone and I'm keeping my old number - both phones are o2.I'm waiting for my number to transfer over but my new phone doesn't seem to have data despite being on an unlimit...

iFairyx by Level 1: Joiner
  • 315 Views
  • 4 replies
  • 0 kudos

Mobile Data Plan on Apple Watch

Hi All,I've read through load of threads about issues connecting apple watch to data plan.I've been around in circles with support trying various fixed but i'm still ending up with the 'oops something went wrong' (ref code 14) message when i try to s...

Lamp by Level 1: Joiner
  • 438 Views
  • 4 replies
  • 0 kudos

Resolved! spend cap

how do i remove a spend cap on pay as you go  

robertm by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

WiFi Calling Pixel. Very unreliable.

Hi all,I have a Pixel 6 and have Wifi Calling enabled on my O2 Pay Monthly and on my phone (including "Call over Wi-Fi" set as the Calling preference). The reason is that I live somewhere with a terrible phone reception for O2 (and other networks).Si...

Resolved! Free Internet

I need Internet access but I'm not able to pay 

Resolved! Visual voicemail

Since changing my tariff with O2 my visual voicemail on my iPhone 13 has stopped working I’ve tried resetting I’ve tried Apple Support but nothing is fixing the problem I’ve made several call to O2 but have got nowhere

04 by Level 1: Joiner
  • 866 Views
  • 4 replies
  • 0 kudos

Radio Stations on Apple Watch

I have taken out an airtime plan for my Apple watch as I would like the opportunity to listen to the radio on my walks without having to take my iPhone with me. I set it up yesterday and it was all up and running pretty quick. I was able to make and ...

djb2 by Level 1: Joiner
  • 879 Views
  • 7 replies
  • 0 kudos

Resolved! no signal

Network coverage says local mast may not be working properly. However a very short distance away (50 yards)the signal is OK.I have been with O2 for ever and have a modern phone (i phone 13).The signal was good until 3 days ago then just disappeared.H...

FP44 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Signal

Can’t get signal upstairs in house

CathPin by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos