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Forum Posts

Transferring an eSIM to a new iPhone

I just got a new iphone, and i realised theres a transfer esim feature on the iphone, is it possible to affect the transfer without requesting a new esim from O2 and waiting a week for it to arrive? Or does O2 not support this?

dwardu by Level 1: Joiner
  • 1437 Views
  • 3 replies
  • 0 kudos

Mobile data

Why hasn't my mobile data worked for the last 2 weeks 

Leenokes by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Wrong phone number on account

I cannot receive or make calls since ‘upgrading’, my account shows my old number for Wi-Fi and my new number for mobile data. Im unable to change it myself and the virtual assistant couldn’t understand my query!! Help!

LisaF1 by Level 1: Joiner
  • 522 Views
  • 1 replies
  • 0 kudos

Signal

For the last 24hrs I have had no signal and I am unable to send or receive text messages or any calls and I can’t swap to WiFi calling as I need signal to receive the message to allow it to happen

Zackstann by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

Help - Constant network issues

Hi, I have recently joined o2 and have the below issues: - No data in my areaConnect to 4g, but speed tests at 0.2mbps and nothing loads. - iMessagesSuddenly stopped working since joined o2. - Text messagesCan't even send a text message, they continu...

I cannot receive any messages

I cannot receive any messages which happened more than a couple of weeks, I have tried to sorted but still nothing , I can receive on the same phone with my 2nd sim Lebara !

Jim_23 by Level 1: Joiner
  • 474 Views
  • 2 replies
  • 0 kudos