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Forum Posts

3G everyone else 5G

I’ve just landed in Iceland and only have 3G but everyone in my party has 5G and we’re all on O2i have restarted my phone numerous times and reset network settings.

Resolved! My phone not activated

Hello I’ve paid a late bill Over 24 hours ago But my phone is not activated

Mick-02 by Level 1: Joiner
  • 927 Views
  • 3 replies
  • 0 kudos

I have no mobile data

I have just swapped my phone to an I phone 15 pro and now I have no mobile data. My normal network works fine sending sms messages and making calls, but I can’t use anything that requires mobile data such as internet access. How do I fix it?

Kieran_- by Level 1: Joiner
  • 1359 Views
  • 2 replies
  • 0 kudos

Resolved! Sim cards

I have 2 mobile contracts. Just say 1 has 50g data and 1 has 100g of data, If I were to swap my sim cards around, would the data change as well. or stay the same.

Boblmac by Level 1: Joiner
  • 1471 Views
  • 8 replies
  • 0 kudos

16 pin code

Can anyone help me I need the 16 pin code. Where can I get it plz

Resolved! Change name

Hi. I’d like to change the surname on my account please

Setting up mobile service

Hi, I got the new iPhone 15 pro max today, upgrade from the iPhone 11. I’ve set up the new device and transferred everything across but I was not given a SIM card, so assume I need to set up an eSIM which I have requested through my old phone. Once I...

TomD by Level 1: Joiner
  • 2532 Views
  • 5 replies
  • 0 kudos

Resolved! Roaming Customer Support

I can not believe every o2 customer with an I-phone has to contact o2 customer support to enable I-data roaming before travelling to EU countries. This is not necessary with any other network and a waste of time for support staff and customers who ca...

Data reflection

The app does not reflect the actual GB left. Seems stuck on 8 GB so I cannot check how much is left the entire month!

Huawei P30 pro, data problem

Hello I am using a Huawei P30 Pro, I have 4G data but i always seem to lose internet connection.I always have to go into data settings and turn 4G on and off than I will receive data. any ideas ? thank you

hamster88 by Level 1: Joiner
  • 1035 Views
  • 3 replies
  • 0 kudos