Get tech support for your O2 issues

Resolved! New APN Roaming Settings

Early in Dec 2023, I received an email from O2 which said......"It’s time to update the APN (mobile data) settings on your phone. If you don’t do this, you’ll be unable to data roam when you go abroad"I know HOW to change the settings but there is no...

Resolved! Someone is using my phone number

I have had calls from 3 different people who say they are returning my call. I have not phoned any of them.

SIM Not provisioned. No access to MyO2 and no help via call

Good morning, I've had a 'sim not provisioned' error on my phone for a day or so. Furthermore, logging in to my o2 account shows no services linked, and I can't receive the 2 texts to my number to relink my number, due to the above error. Calling 202...

Resolved! Ongoing poor service - what to do?

Hi, My area is suffering with ongoing issues with a local mast - signal strength is a single bar, calls drop/don’t connect etc. This is the same within my house and outside; I have enabled wifi calling, but the issues still persist - ultimately, I’m ...

Porting

Aaaaaaah I’m still having issues with porting my number! got a PAYG sim on giffgaff after lots of issues of migrating my number when upgrading through a 3rd party. tried to port my number last week & apparently my temporary o2 contract has been disco...

Resolved! My 02 account

Need to download roaming in South africa not sure how. Can you help me urgently please

Resolved! Unable to access my phone details

I have had an O2 account for some time formy daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there...

Resolved! How to buy Zone 2 travel bolt on?

I’m in St Lucia, which is listed as Zone 2. But every time I try to purchase a travel bolt on (for data) on both the app and website I am only offered (3 different) Zone 3 options. Where can I purchase Zone 2 add ons? Have they stopped working? Is th...

My phone won’t allow connection to NHS 111? Has anyone else experienced this and did you fix it?

I tried to get through to the NHS number 111 but my phone just cuts it off, three bleeps and then nothing. I can dial other short numbers just not 111? it’s a national free number in the UK for medical emergencies or advice. It’s not a premium number...

Can’t activate iMessage or FaceTime

Hi, been going round in circles with customer support. My iPhone stopped working suddenly last month. I got a replacement sim card and seemed to be ok but I can’t send text messages and my iMessages are being sent from my email address. I can’t activ...

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