Bought an international bolt on but can't make calls?

[Mav5]

Hope someone can help

Bought a international bolt on and trying to call canada

I've dialled +001416 then the rest of the number

The call immediately ends and doesn't ring 

I've checked my phone settings and international calls are not barred

I do have a spend cap. Do I need to disable this even thought I bought a bolt on?

Thank you 

[Enlli]

As the Bolt On reduces the cost of calls to Canada they are still chargable.

Don't know what your spend cap is but it could be the problem

If you are on the new billing system you can change it at

https://accounts.o2.co.uk/signin

[MI5]

@Mav5 

Yes, re spend cap.

The bolt on only reduces the call charges so there is still some extra to pay.

Guide: Spend Caps & Charge to Mobile on O2 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202  or check if you can manage it in your MyO2.

Also, to call Canada it's either +1 or 001, not +001