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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Set up wifi calling

When I try to activate wifi calling on my iphone 10 - the software refers me to The O2 website - yet there no link that exist to help ? !

Teddus by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SAVE or CLAIM

Received a message from O2 o say O2Rewards: Good news: You’ve earned £5.00 of O2 Rewards. Save it for a new phone or claim it as extra credit. Simply text SAVE or CLAIM to 50202 or call us free on 313 I tried calling 313 to no avail. Called 50502 to ...

Moxy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Starting a new tariff

I need to change my tariff but will it start immediately?? 

5H4N3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New sim

I’ve just upgraded my iPad to an iPad new generation version 6 and started a new data plan. I’ve inserted the new SIM card which it recognises but I have no data usage in it. I cannot find a number to speak to anybody , I’m slowly losing control and ...

Cp68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Repair Centre

I sent my phone in to be repaired by 02 on the 29th September, nothing has happened on the repair tracker, is there anyone I can speak to about this? I cannot call anyone because I don't have a phone. Is there an online chat or an email where I can w...

Resolved! Fake calls

I have received an overseas call twice, on different days saying something like my N/I number has been used unlawfully and I should press 1 to continue. Who do I report this to ? Is it 02 who I pay my bills to or British Telecom ? Somehow I cannot no...

Angela6 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi, my grandaughter went into a local 02 store looking at phones on display. She is 16 and was offered and came home with a brand new iphone 13. I thought 18 was the legal limit to take out a 3 year contract on phones. She said no one asked her for I...

Twinkle by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fake o2 call

I had a phone call that claimed to be from o2 but could barely hear him as the line was very bad, I have blocked and reported the number as spam but this is the number that phoned me that claimed to be o2 - 01209 320024 - This was clearly a scam numb...

MiB84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Speak to a person

Please why cannot I speak to a human being - I am having severe problems and need to speak to somebody thank you

EFCme by Level 1: Joiner
  • 1 replies
  • 0 kudos