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I have tried to transfer my old number to my new sim but now I have no service on both numbers

Gemma26
Level 1: Joiner
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on ‎19-12-2023 18:36

on ‎19-12-2023 18:36

I have a new o2 contract and have been trying to transfer my old 02 number but it hasn’t worked and now both numbers have no service and I can’t use my phone 

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MI5
Level 94: Supreme
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on ‎19-12-2023 18:37

on ‎19-12-2023 18:37

@Gemma26 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Migration & porting into O2  

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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