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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5902 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2232 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2126 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1580 Views
  • 6 replies
  • 0 kudos

Resolved! o2 Extras

Hi - I've got the offer to accept an Extra with my new package and I'm looking at the Amazon Prime video offer - Might be a daft question but am I only able to watch on my phone/tablet or will I also be able to access via my TV

Extras4 by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

issue with paying bill?

Hi, there appears to be an issue with your paying bill section. I have spoken to my bank and the issue isn't at there end. Now my account says overdue but I can't use my phone unless I am at home on WiFi

SteveS3__ by Level 1: Joiner
  • 110 Views
  • 3 replies
  • 0 kudos

Resolved! Signal issues

I havnt been able to work from home.for 2 days now because of not being able to recieve phone calls or make phone calls or send text messages, absolute disgrace & knowone talks to you

RA19 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Tegan2610 by Level 1: Joiner
  • 108 Views
  • 2 replies
  • 0 kudos

Resolved! text messages on my phone

i am not receiving text messages on my phone. these messages are important. so please find out what is wrong

petty by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! Phone record

I need a record of the phone phone calls I made on a specific date. How do I obtain this? Thanks

Burt by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos