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Not receiving SMS/Phonecalls

Dear all, I've been using O2 for the last 5 years. I recently started having trouble receiving text messages over a month ago. I went to an O2 shop and they tried my SIM in another phone and realised it was indeed a problem with the SIM. They suggest...

How can family members check their usage?

Hi I can see data usages for all family members in the O2 app, but how can my other family members see their own? Since I'm the one who set up the account, I'm the only one with an O2 account - is there a way for them to log in and see their own usag...

Resolved! Apple Watch Cellular Setup - Error : Reference Code 14

Hi, When trying to activate the cellular feature on my apple watch Series 8, via the iphone watch app I get an error message stating "something went wrong,.... quote reference code 14". I have tried multiple times and always get the same error messag...

Resolved! Can't find previous data usage anywhere

I cannot find my previous data usage on My O2 (both phone app and online). Can anyone help. Thank you.

O2 account

I have created an O2 account linked to my email, but I can't link that to my mobile phone number because I get the message "phone number already linked to another account".Is there any way around this? I vaguely remember an old 02 account ID but have...

How do I get 02 to block some numbers that came up on my recent bill?

Hi, my bill has gone up a lot over the past month which is very unusual.I've noticed a couple of telephone numbers that seem to be responsible for this increased cost.I don't recognise the numbers and I can't find them from the contacts on my phone s...

Southway Plymouth

What is going on with the network in Southway Plymouth? When I do a network check it says:Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers will be on the case already, and your service might come and go until we fix it. ...

Resolved! Payment date

Hi, I want to change my payment date in which my direct debit comes out for my phone bill? How do I go about doing this?

No service

I have been without service since Friday 9th February. When will my service be restored and will I be billed for the time of my service being unavailable? My postcode is IV19 1 JY

Changed Tariff - Voicemails Disapeared

My contract with o2 was up so I managed to find a better value tariff with them. After the switchover I then noticed that all my old voicemails had disappeared. After many frustrating calls and chats they have now told me that my voicemail should be ...

O2

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