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Resolved! Smartwatch Esim

I recently bought a £7.00 per month esim for my smartwatch so I can use it remotely when out and about without the need for my phone to be in my pocket. I bought it instore but for some reason I cannot get it to work.... My O2 App told me I had an es...

Resolved! not connected to mobile network

hi my samsung A22 5g 64gb isnt connected to the mobile network i think it might have been since the virgin>o2 switch, text messages ("waiting for connection") not working or mobile data, can someone help please Ive tried using the virgin apn's and re...

Resolved! Apple Watch 8 Error code 14

Hello tech support,I’m desperate for help please. I keep getting error code 14 when I try to set up my o2 account on my Apple Watch and anyone I speak to at o2 tells me they have an error at their end but NO-ONE ever gets back to me despite promising...

Apple Watch Ultra - data plan disappeared

Looking for some advice: Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. I have a £...

Locked phone asking for password

I have been locked out from my phone and it is asking for a password to access it again, can you help with this request? If not can you advise on how to proceed from here?

Resolved! Change of ownership

I don’t know if anyone can help me, as I’m very frustrated.I have called up o2 4 times now regarding change of ownership of my number that has been under my mums name for years (was virgin mobile account before being migrated to o2) and now I’m wanti...

Resolved! Change to esim

Hiya, I would like to change my new sim card to an esim please.

Resolved! Can't merge Virgin Media mobile numbers to existing O2 account login

Hi, I had 2 numbers that were on VM mobile and one number (originally ordered via VM but during the transition to o2) that was directly always on 02, so I already had an 02 account with the mail email we use for VM login also for our O2 account. I've...

Massage

Hi there I have problem with receiving sms from abroad.Are you blocking any numbers form Poland ?

Number transfer not happening

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).Customer service is like trying to split the atom ! They use the same phrase of...

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