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Forum Posts

Resolved! Smartwatch Esim

I recently bought a £7.00 per month esim for my smartwatch so I can use it remotely when out and about without the need for my phone to be in my pocket. I bought it instore but for some reason I cannot get it to work.... My O2 App told me I had an es...

PSykes by Level 1: Joiner
  • 725 Views
  • 2 replies
  • 0 kudos

Resolved! not connected to mobile network

hi my samsung A22 5g 64gb isnt connected to the mobile network i think it might have been since the virgin>o2 switch, text messages ("waiting for connection") not working or mobile data, can someone help please Ive tried using the virgin apn's and re...

Resolved! Apple Watch 8 Error code 14

Hello tech support,I’m desperate for help please. I keep getting error code 14 when I try to set up my o2 account on my Apple Watch and anyone I speak to at o2 tells me they have an error at their end but NO-ONE ever gets back to me despite promising...

Emma_p by Level 1: Joiner
  • 801 Views
  • 3 replies
  • 0 kudos

Apple Watch Ultra - data plan disappeared

Looking for some advice: Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. I have a £...

Sam42 by Level 1: Joiner
  • 4089 Views
  • 26 replies
  • 0 kudos

Locked phone asking for password

I have been locked out from my phone and it is asking for a password to access it again, can you help with this request? If not can you advise on how to proceed from here?

BL by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! Change of ownership

I don’t know if anyone can help me, as I’m very frustrated.I have called up o2 4 times now regarding change of ownership of my number that has been under my mums name for years (was virgin mobile account before being migrated to o2) and now I’m wanti...

Naomi8 by Level 1: Joiner
  • 1319 Views
  • 3 replies
  • 0 kudos

Resolved! Change to esim

Hiya, I would like to change my new sim card to an esim please. 

Sabrina2 by Level 1: Joiner
  • 2377 Views
  • 1 replies
  • 0 kudos

Massage

Hi there I have problem with receiving sms from abroad.Are you blocking any numbers form Poland ?

Prz by Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos

Number transfer not happening

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).Customer service is like trying to split the atom ! They use the same phrase of...

Emily3391 by Level 1: Joiner
  • 3330 Views
  • 13 replies
  • 0 kudos