Customer services number

[Rowan]

Not really a tech question, but none of the options fitted.

All i want is the number i call for customer services. The virtual assistant is useless for such an incredibly basic question, and it seems to be nowhere on the website. They even have the cheek to say "...give us a call" and then it's totally assumed you remember or know the number.

Why does such a big company that deals in communication have such a poor website? Is it deliberate for some bizarre reason?

Thanks, rowan

[Cleoriff · Accepted solution]

@Rowan 

All numbers for O2 are in this guide, which also includes social media teams (UK based)

Guide: How to find help & contact O2 

[MI5]

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@Rowan wrote:

Not really a tech question, but none of the options fitted.

All i want is the number i call for customer services. The virtual assistant is useless for such an incredibly basic question, and it seems to be nowhere on the website. They even have the cheek to say "...give us a call" and then it's totally assumed you remember or know the number.

Why does such a big company that deals in communication have such a poor website? Is it deliberate for some bizarre reason?

Thanks, rowan

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Just look at the bottom of every single web page.

Couldn't be any easier!

[Rowan]

thanks very much that's great

[Rowan]

ah i see, i've found it now, thanks.

it could be hugely easier- there is nowhere where it tells you that you need to look under what type of customer you are ('pay monthly' etc)

[Cleoriff]

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@Rowan wrote:

ah i see, i've found it now, thanks.

it could be hugely easier- there is nowhere where it tells you that you need to look under what type of customer you are ('pay monthly' etc)

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@Rowan 

The link I gave you gives you EVERY telephone number to call whether you are Contract, PAYG or business. It's in the section ACCOUNT RELATED QUERIES then TELEPHONE CALL, the MORE INFO tab when you click on that.

[Cleoriff]

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