Get tech support for your O2 issues

Unknown callers since roaming

Hi, I got my S23+ on September 15th and it was fine. Then on 21st September I went to Czech Republic with roaming enabled and since then incoming calls show as "unknown number" except for when I'm connected to WiFi (I can see the little WiFi logo in ...

Old number

Why has my old number not ported over yet?

I cannot log in to my account

This is ridiculous. I cannot sign I'm to my 02 account for ages now. I cannot see my bills. Usage or nothing.

Need to add new payment card, last card stolen

I have the money to pay off my device plan, but it wont let me make a payment. Please Help.

sos calls only

my phone has a X in the signal strength indicator and displays sos call only. Why

Resolved! Text from 81550

I am receiving marketing messages from 81550 - asking if I am missing Hello Fresh. I attempted to send a STOP - but was advised I would be chargedHow do I stop receiving when I have not subscribed?

Resolved! Bill extras

Hi I’m in Thailand at the moment and my bill extras have gone up to £86 and I don’t know why or how to stop it thanks

Resolved! Wi-fi calling not working

Hi,I have an Iphone XS running IOS 17.1.2. In the wi-fi calling settings I cant switch it on - when I try I get a message to contact O2 to switch this on. On the O2 web site it says wi-fi and 4G calling is switched on. Can you help.RegardsGeorge

Cancelling my free O2 extra

Hi there my free O2 extra ends tonight on the 30th November 2023, it was 3 months free of Disney+, I’ve been trying to cancel it today. When I go on to the O2 app and click on “my extras” to cancel it, it says the extra hasn’t yet been activated, yet...

Wifi calling not working

Hi as per title don't believe wifi calling is working on either of our phones since move to O2. Have it switched on on the phones and if l look on myO2 it also says it is switched on but.... connection keeps breaking up. As the O2 signal in our area ...

O2

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