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Forum Posts

Switching network

I have switched from Tesco mobile to o2 you have my pac code but my number hasn’t moved to the new sim

Me17 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! iCloud

Hi I would like to transfer my iCloud account to a new phone 

1Peterpan by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card not working

Phone got wet. Dried it out, dried sim card. Now it's not working on galaxy s21

Jayjayuno by Level 1: Joiner
  • 890 Views
  • 3 replies
  • 0 kudos

Can't undo call divert

In 2021 I set up a divert when unreachable as my local mast was down for a couple of months. I now want to stop the divert but ##62# gives an error and *#62# tells me that there's no divert. Calls are being diverted, so is there another way the diver...

Janx by Level 1: Joiner
  • 2115 Views
  • 3 replies
  • 0 kudos

My O² not working

New to O² a few months ago. Unable to sign in to My O², says 'not available' to me?

ES6 by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! @mmail.co.uk and Sending an SMS message from Emails

Hi AllI know this question came up a few years ago but I couldn't work out what the final solution was so I wanted to bring it to the top again. I am trying to use Outlook to send a SMS message to my phone but it is failing. What is the correct forma...

Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Raj7 by Level 1: Joiner
  • 1177 Views
  • 5 replies
  • 0 kudos

Can’t log in

I am not new to o2 however since moving to aerial at o2 I can’t log in to the app The last online support sent me a link to reset my password which I have done however it is still not letting me in - the error suggests that I am not yet set up and in...

Mark56 by Level 1: Joiner
  • 585 Views
  • 4 replies
  • 0 kudos

PIN Pattern does not let me access

My step son has a Samsung S23 which had Family Control enabled. He has learning difficulties and has somehow managed to change the PIN access to a Pattern Access which he has now forgotten. How do I manage to access and reset (Soft or Factory)?As usu...

Adam_D by Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos