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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7175 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1943 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4407 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3669 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3131 Views
  • 6 replies
  • 0 kudos

Resolved! Registration code to access data plan with galaxy watch 4.

Hello my galaxy watch 4 classic has arrived but I am struggling to add it to my current data plan with O2. The watch is asking for code or QR but I have tried for 2 days to speak to someone at O2, but no luck. Is they another way to get access to my ...

Subyp by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! 5G- use more data?

Hi, I have been picking up 5G in my area, which has been fantastic! So fast!! Just a quick question, does it use up more data than 3G or 4G?Thanks,J

J9el by Level 6: Acolyte
  • 347 Views
  • 5 replies
  • 0 kudos

Can’t send picture messages

Help!I can’t send picture messages, set up manually MMS, still not workingThanks

KC1 by Level 1: Joiner
  • 248 Views
  • 4 replies
  • 0 kudos

Resolved! My bill payment

Hi there, I set up a new tariff last week and just want to know if my bill payments will be taken from the same account I already have set up or did I need to tell them again my account details? I have always paid by direct debit.

20mob by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking iPhone 8 Plus

Hi there, I’m trying to unlock one of my old o2 phones (iPhone 8 plus) and the info online says to go to the more tab at the top of the page on Myo2 but there is no more tab at the top of the page…can you help?

Dmorg by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I upgraded today and said I wanted to keep my number and sim. Will the upgrade happen automatically? I understand I can get 20% discount as I have two phones on O2. How do I get this discount?

Lizzieg by Level 1: Joiner
  • 78 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

Since changing to 02 on a contract sim my phone now gets no signal and has been like this for around 3 weeks

Keeleigh by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! My bill payment

How to chat online with o2 I have problem with my bill

Susan74 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos