Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Hi there I had my credit put to my account and now my 02 app has reset its self do u think there a bug or something as was working fine before any help will be grateful and has any one else had this
I urgently need my itemized bill for July 2022 but can only retrieve 6 months ago. How do I get this please?
I paid an overdue bill on Friday 05 May 2023 morning at 8.15am. The message said that the phone would be re-connected to the network in within 72 hours. 72 hours later the phone is still not reconnected. When I ring O2 Customer Service advertised her...
I currently have an iPhone se gen2 which is 4g.I am upgrading to an iPhone se gen3 which has 5g.will my old sim card from the gen2 se work for 5g in the new gen3 se?Thanks
I've been trying to upgrade my tariff all day, (via phone and website) but keeping getting the following message:Something went wrong. Please try refreshing the page or come back later
Hi, I'm new with o2, I want to keep my old mobile number (from the iphone 12 EE to iphone 14 pro O2). So I requested a PAC code from my old provider (EE), to which the person at the o2 shop entered it and said it will transfer (my old mobile number),...
Hi, I have an Apple Watch ultra and I’m having connection issues. my status constantly says no connection and on provider doesn’t say anything. I can’t leave my iPhone without my watch having the come up. I’ve done everything possible restarts, Unpai...
Im trying to upgrade my apple watch to a Samsung watch but its not giving me the option to upgrade to Samsung only to apple my upgrade is £44 odd to pay
When I open my xxxxxxxxxxx mobile number, it does not connect to the network. I think my simcard is deactivated. Can you reactivate my simcard please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hello Aaron, Your bill for account xxxxxxxxxx is -£18.85 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll carry this credit forward to your next bill, or you can reques...
