I am worried that my phone has been compromised

[CA4]

I am traveling in the Philippines and I bought a sim at the airport but I now have concerns my phone has been compromised. I have just put my 02 sim back in my phone after two days and 02 have tried to call me twice. I tried to called them today but the line was patchy, and the agent asked me to verify my number even though I was calling from my mobile phone and I don't think I have ever had to verify my number when calling 02 before. I tried to log-in via the app instead, but it started glitch, I signed out and then it asked me to log back in, and again it asked me to verify my phone number but when I log-in on my laptop the number is there. Should I be concerned about this? 

[Enlli]

It may well be that it was not O2 that called you. People are getting lots of calls preporting to be O2 but are in fact scam merchants pretending to be O2.

If you want to check use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5]

@CA4 

Probably scammers trying to call you pretending to be O2.

I'd ignore it until you get back home and call O2 then.

[Oxonian]

@CA4 

Latest guidance here :-

Phishing, Smishing & Scams. Latest info & advice. 

Can you log into MyO2 from your laptop ? Or can you 'phone O2 from a different 'phone ? 

If you can download Malwarebytes, a scan should tell you whether or not your handset is compromised.