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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8043 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Resolved! Support Hours

Can someone help by explaining why at 8.45pm I get a message saying I am trying to contact the support team outside of of hours and the message says their hours are 7am to 10pm!!!!

gazjc by Level 1: Joiner
  • 273 Views
  • 2 replies
  • 0 kudos

Resolved! broken phone repair

ive dropped my phone and the screen is flickering i pay insurance 

Resolved! No signal

Hello, I have had signal issues in my house for the last 2 weeks. I have no signal or only one bar all the time. Signal checker always shows good coverage. My brother and wife also have the same issue on o2 so it is not the phone. Please can somebody...

Rishin by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! My 02 app

Hi everyone I was just wondering if any one could help my 02 app was reading my data mins and text and all of a sudden it has all gone back to 0 witch is strange also I didn’t now if any one else had this problem

Denzil2321 by Level 2: Apprentice
  • 632 Views
  • 7 replies
  • 0 kudos

Porting number in

signed up for sim only and entered PAC code when signing up, 4/5 days passed and still no number port so asked on online chat on the app and said it will be done by 6pm today (09/05/23) .... still not done... have restarted phone few times. Can someo...

Dannyhull by Level 1: Joiner
  • 1119 Views
  • 14 replies
  • 0 kudos

receiving multiple text messages

Hi I have an oppo lite and since my phone did an automatic update last weekend I'm getting the same messages multiple times. I had 4 separate conversations yest via text and 2 of the contacts messages have been sent over and over the other 2 are norm...

NH by Level 1: Joiner
  • 4994 Views
  • 12 replies
  • 1 kudos

Apple Watch ultra

Hi all, has anyone had connections issues with there Apple Watch ultra mine says in about - network - not available status - no connection many help most grateful

Cralph by Level 1: Joiner
  • 431 Views
  • 2 replies
  • 0 kudos

Can't connect to cellular calls in `italy

I have two sim cards in different phones, the sim cards connect to data but do not connect to cellular calls and texts. When someone calls the number it goes straight to voice mail..

gl37 by Level 1: Joiner
  • 285 Views
  • 3 replies
  • 0 kudos