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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Battery life

The battery on my oneplus6t used to be fantastic but doesn't even last a day now. Options?

Resolved! new sim still saying not active

I lost my phone have received a new sim in post but can't activate it

Resolved! Tether to another iphone

We are going to Abu Dhabi and we need to download certain apps to show information on our vaccination status etc. I have an iphone that includes the Travel bolt ons, if I was to tether to another iphone whilst over there (with no sim) just to be able...

Resolved! Remove a bolt on

My sons phone is in my name & I pay billHe has purchased a bolt on of 12GB for £30.50 which I’d like to remove? I had his phone set up with 0 Spend

O2 Recycle

So I ordered an S21 Ultra 5G on 15th September and was told about the £150 extra offer on O2 Recycle, but was subsequently told there would be a 3 week delay but was assured by the advisor that I could still claim as I had ordered the phone before th...

unable to receive calls from non iphone users

Not sure if this is a coincidence or not but recently paired an SE watch to my iPhone 12 since then all non iphone callers are unable to get through, I have since removed the watch and done a full reset on the device but still non iPhone callers cann...

Resolved! EU roaming

Is roaming usage in Lanzarote included in my package?

Resolved! Ringer set up

How do I increase the number of rings on the phone before the answer phone kicks in

Resolved! Cancellation my account

Hi more than a month ago I emailed you to cancel my account and I no longer live in uk since January. My son was using the sim and I emailed to cancel the account. But you hadn't cancelled the account and I my self cancelled the direct debit. Has you...

No network on iPhone 2g

Does anyone know why I cannot use my iPhone 2g which is on the 02 network with an 02 SIM card.

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