Tech Support
Do you have a technical issue? Ask our community members for help and support.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Voicemail problem

Can anyone help please. My voicemail isn’t working on my iPhone 12. The message is set up but incoming calls will not go to voicemail. Thanks

MDC63 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Extras

I've been charged for Disney+ . I didn't want it to renew... I tried to cancel a couple of days ago but the app crashed. I would just like to pay my airtime and device plan pleaseThank you

Ads9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network issues

My phone is saying I have 4G but it’s not working atall and is saying there is no issues in my area, tried everything phone off and on, reset network etc

Chloe30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data usage

So using my data abroad this week and monitor its use daily. Last night I had 64G when I went to bed and woke up to find I have 12G. This is monitored using the app - how could this happen???

CHRI5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Over charged

I have been charged twice for my monthly bill and wondering how I go about getting this refunded?

MS3 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Just set up a new phone contract and trying to claim my free samsung airpods, but now that ive purchased the phone contract cant get the link or info needed to claim the headphones, can you help

Resolved! Zero 4G coverage today

I have had ZERO 4G and 5G coverage all day today since 8.00am this network errors that I can tell and no other of my O2 pals have had issues.

DC78 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have ordered the wrong watch can I return it and exchange 

Scootoo1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Help new phone and no internet

Just got my new 13 pro all set up and ready to go but no internet. Connected to wifi fine but nothing when off. Done the manual but still nothing