Slow Internet\data

[gfc]

Hi all

I'm experiencing slow Internet\data downloads and have been for a few weeks now and the network status page hasn't moved from "We seem to have a problem with one of the masts in your area". Download speeds are around 4mb at best with upload speeds slightly better, I haven't reported as yet,

would anyone know of the best route or best teams to report this?

Area: London SE28

Thanks 

Colin 

[Enlli]

You can use the O2 My Network App to report and monitor the network where you are. 

As O2 are aware of problems then there is little else you can do 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[gfc]

Thanks @Enlli, I'll check out the app and follow the links provided, much appreciated.

Edit: Trying to sign up for the app and awaiting text to register, does it take a while for the txt to come through as it's been 30mins to an hour so far? 

Thanks 

Colin