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Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! billing


Mandy11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Change of Address

I need to change the address on my account, but you can't text the mobile number, as it is inside a mobile vehicle tracker, so I won't get the messages with the verification codes Current Address: [personal details removed] New Address: [personal det...

Ickle_Roo by Level 1: Joiner
  • 1 replies
  • 0 kudos

QR code esim not working.

HI My E Sim QR code says it isnt working, but i only recieved it yesterday. Can someone help? How do i get it to work? Thanks Nick

nickbh89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wrong network

I’ve been with O2 for many years and I was with Vodafone previously. Loads of people tell me when they try and ring me it goes straight to Vodafone voicemail. My phone doesn’t ring even when I am standing next to them it goes straight to Vodafone. I’...

Resolved! Samsung s52 won't start up

Samsung s52 kept going to lock screen then the screen became unresponsive. Had to hard reset to get into it. Would let you in for a minute then lick up again. After about 3 days of that it just would not turn on again. If you press the side buttons i...

Emmalou by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No service after porting number

I bought a second O2 phone for my daughter on 17/5/23. Starting up the phone it worked fine with the temporary number. After porting over her old phone number the phone has had no service since. I have spoken to numerous customer advisors who eventua...

Pol924 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Previous Virgin Contract

I was with Virgin but for moved to O2 but when someone calls me all that comes up Is unknown caller, this has been going on a few days. I never who's calling, does anyone else have this problem ?

Lozza17 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I've been having issues with signal since 28th May and I keep receiving text messages from O2 saying they haven't fixed the problem yet . Is anyone else having problems? Portsmouth outskirts

Resolved! Roaming In Turks & Caicos

Hi, I'm getting conflicting information on this. I'm off to turks and caicos in a few weeks. It is listed on one page as being included in travel bolt on and one agent has told me that it is not and one agent told me that it is? Anyone able to check ...

dgboss10 by Level 2: Apprentice
  • 5 replies
  • 0 kudos