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Forum Posts

Calls cutting out

Hi calls are cutting out or not being heard on my hand set, text is fine and audio can play through my handset. Are there any restrictions on my SIM

Sleigh by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Can't send texts

Hi my phone won't send any txts it was OK yesterday then 2day it won't I can call out and I receive calls and txts I've even put my sim in a different phone what can it be please if u can help it will be great thanks

Nuttyelf by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

mobile disconnected before chance to retrieve texts.

I cancelled my late husband`s contract yesterday & was informed that I could retrieve texts from it for 30 days. On checking shortly after The phone had been cut off completely. Can`t get any sense & NO VIRTUAL ASSISTANT !!

Missed call alerts when I haven't turned voicemail off

Yesterday I got a text message saying I'd missed 3 calls from the same number, but no record of a missed call on my phone. I found this a little confusing as the calls were all at different times so it seems unlikely I would have had no reception on ...

sqsh by Level 1: Joiner
  • 1841 Views
  • 2 replies
  • 0 kudos

Resolved! Changing phone number to a different company

Hi is there a way I can change my O2 number to make it a giffgaff one as I want to cancel my O2 and continue with giffgaff but don’t want to lose my number

Rose8 by Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos

I am unable to log into my O2 account

I received an email yesterday saying I was at 50% of my spend cap, am unaware what this is, and, once again I am having problems logging into my account mobike number is (REMOVED)

RoseL by Level 1: Joiner
  • 581 Views
  • 3 replies
  • 0 kudos

O2/Virgin confusion

I'm having a nightmare. My handset and earbuds were purchased whilst I was with virgin. A month later i was switched to O2 so My mobile service is now provided by 02. My earbuds are faulty and neither company will help me. What do I do?

Emmawg by Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

Network Singal in Weymouth

The 4G in Weymouth is extremely intermittant. I have tried to report this numerous times. I do not have Wi-Fi access at work and I require my phone to be able to connect. Can this be looked at or reviewed please?I have screenshots of today that my do...

Abii22 by Level 1: Joiner
  • 513 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

Hi I have accidentally bought a bolt on can  I cancel and get refund.

Paree by Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Replacement sim

So I reported my phone as lost or possibly stolen at the weekend. I've received my replacement sim but it is still not working over 24 hours later. Do I need to wait longer or call customer services? The problem is every time I call O2 the wait is al...

Kkkk by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos