Unable to access my mobile data

[Peggy3]

I have not had access to my mobile data since 15/12/2023. This is urgent as I need to have access tomy mobile data when I am at the hospital tomorrow. The my02app does not have an option to report this fault.

[TallTrees · Accepted solution]

Hi @Peggy3 

Sorry to hear your difficulties 

We can't access your account 

You need to contact O2 customer services 

DETAILS OF CONTACT HERE

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[MI5]

@Peggy3 

Check guide here Guide: How can I sort out my network issues? 

Also check your MyO2 to see if you have any data left this month.

If not, you'll need to add a bolt on.

Bolt Ons | Tariffs | O2

[Peggy3]

Thanks for providing the contact information. 02 confirmed that their system h

ad automatically put a wrong bolt on. All rectified now. Thanks for your help very much appreciated.

[TallTrees]

Hi @Peggy3 

You are welcome and great all sorted