Solved: Previous DatUsage

GAZMAZ · ‎20-12-2023

Previous Data Usage is not updating. Currently it shows the six month period as May 2023 to Oct 2023 with the average being for these six months.

The figures for the correct six month period should be Jul 2023 to Dec 2023. However, Nov 2023 and Dec 2023 are not showing at all.

Kindly correct this issue asap.

pgn · ‎20-12-2023

Migration to new 360 to blame, I suspect @GAZMAZ - contact O2 directly via Social Media, use the link just below.

Links to O2 Social Media Team here

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pgn · ‎20-12-2023

Migration to new 360 to blame, I suspect @GAZMAZ - contact O2 directly via Social Media, use the link just below.

Links to O2 Social Media Team here

gmarkj · ‎20-12-2023

This is a customer community @GAZMAZ so we can't correct anything.

If you think there is an issue with your account you need to get in touch with customer services.

Call 202 from your o2 phone, or 0344 809 0202 from another phone.

Or you can message them on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎20-12-2023

Just to say, my data usage is not showing at all at the moment. Probably temporary

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2