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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2951 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5050 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15840 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8063 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Resolved! Network problems

Hi there I have network problems in some places and also some other things

John45 by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! Unblocking my sons iPhone 14

I placed a block on my sons iPhone 14 as he suspected it was lost. Phoned this morning to unblock as he has found the phone. How long before he can get access? Has restarted the phone. What else does he need to do? Is currently abroad on a school tri...

Mcgs by Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

Apple watch

hello, I’m hoping someone can send me a dm and help me please. So basically my Apple Watch Series 6 came to the end of its contract, I upgraded and thought I’ll give the 6 to my son and connect it to his phone which is on my contract. (I have my own ...

Jayne82 by Level 1: Joiner
  • 476 Views
  • 2 replies
  • 0 kudos

Resolved! Travel to France

I am travelling to France soon, do I need to do anything in advance ( call the CS or change setting of the phone ) in order to use the data in France?

BenS1 by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

o2 Live Chat

Why is o2 live chat never available? I have recently received a bill far higher than my stated contract andI hate talking on the phone as I have a stutter, and live chat makes things easier for me. Times listed are 8am to 8pm, but always says 'Live c...

just-me by Level 1: Joiner
  • 934 Views
  • 4 replies
  • 0 kudos

Resolved! Number down for almost two hours during port - normal?

My number should be being ported over from Virgin today. I’ve had a new O2 SIM with a temporary number in an old phone since Saturday, with my Virgin SIM in my main phone. My Virgin SIM has been without service for almost two hours now, but the O2 SI...

when connecting VPN using forticlient, my internet turning slow

Hi, I need to connect to our company VPN using forticlient, when im connected with my o2, it seems like the internet is slow, but when im using different network like vodafone.. its working fine with VPN ( and all of my officemates as well) .. I thin...

jjjose03 by Level 1: Joiner
  • 1756 Views
  • 7 replies
  • 0 kudos

OTP

I can't receive OTP (one time passcodes) from banks, shops, credit cards etc. I receive normal texts no problem, have rebooted phone, cleared blocked numbers, tried sim in another brand of phone still no joy. I have called O2 several times with absol...

Penmano by Level 1: Joiner
  • 724 Views
  • 5 replies
  • 0 kudos

Resolved! How to keep my old number

It's been a long time since I upgraded my phone and I wondered how I can keep my old number? I am already on o2 and looking to upgrade with them as well. Many thanks.