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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5921 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2253 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2147 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrading upfront costs

I’m Interested in upgrading to a iPhone 12 Pro Max but cannot pay the £40.00 upfront at the moment, can you not put it on my bill?

Resolved! A stranger has text me replying to a message I haven't sent

Hi, I am hoping someone can help me here as I can't get anyone on the chat function.I have received a text message from someone replying to a message from my phone number. The only problem is I haven't sent any message and I don't know who they are. ...

embobbie by Level 1: Joiner
  • 155 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

I paid my late fee but there has been no update  on my data returning

Brenda1 by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Top-up

Hi my number should have automatic top-up but my account still shows zero balance.

Banu by Level 1: Joiner
  • 98 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not provisioned

Hello I have just set my new phone up and it’s not allowing me to make calls or send texts and says sim not provisioned

Verity by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch 6

I’m looking at getting a Apple Watch 6 and iv been told I will need a virtual sim to use the watch for calls and txt when I don’t have my phone could you please tell me what’s the extra price per month for this kind regards lynne

Lynne4 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! swap sim

I received a new phone and Sim, I have inserted the sim but I cannot receive or make phone calls or receive text messages. When I try to register my sim is tries to send me a text message which I can't receive. Any ideas on a way forward please?Thank...

Lisa22 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Data abroad

Hi I’m in France at the momentdata switched on and data roamjng but unable to use my phone outside of the wifi . My husband has the same phone and tariff yet his data works . All our settings are the same. Why is this as it’s very frustrating!

Sally265 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

My 4g isn’t working

my 4g hasn’t been working for the past few days, can someone help? Network coverage is fine and don’t know what is wrong?