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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Classic payg

Hi, I have a payg classic sim, how often do I have to top it up to keep credit and number?

Resolved! Data access when abroad

I am in Spain with a monthly SIM I-phone 11. I have O2 travel as a Bolt-on but amunable to access data or get anything other than 3G except when in Wi-Fi. i had the same problem in Germany last month- after that visited O2 shop where assistant said m...

C2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change number

Hii have recently upgraded and still have the same number. Is there a way I can change numbers to a new one?

Marmalade by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing sim only plan o2 impossible to get answer!!

Just looking at swapping my sim only plan and seen a o2 plan on a comparison site but can’t see it on the o2 website and finding o2 impossible to actually get hold of to see if it’s available direct!! Been impressed with the coverage but customer ser...

Scottybob by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! malware / virus?

anyone had experience of a virus or something on their phone. I have a Samsung Z flip - coming up to a year. It looks like there is a black splodge just off the right hand side in the middle. my apps are jumping about all over the place and some I ca...

Resolved! Age restriction

How do i remove a age restriction with out going into stores in 25 don’t have a credit card

PeteSpurr by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disconnected

I rang up last week because you disconnected my device & i changed the billing date to the 15th when i get paid, yous have now cut me off again & i need my phone to get hold of doctors & that because my daughter is very unwell like i explained last t...

0161Ry by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying off handset

Hi if I pay off my handset do I automatically go to a 30 day sim only deal?

Emz1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change of tariff

Please help me with my change of tariff which hasn't happened 

AM66 by Level 1: Joiner
  • 3 replies
  • 0 kudos