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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Two phones

I pay for two mobile phones with O2 but I can only check the bill for one. The other is my wife’s but she is not good with IT so I need to do it for her. How can I check her account on my phone?

Liege by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep my number

I presently have a Sim only with O2. Which I have not yet cancelled. I have taken out a contract with a third party and am remaining on o2 network.THis means at the moment I have 2 numbers in my nameI want to keep my previous number but have been tol...

Numpty1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Trying to contact the claims department because my screen is smashed, I’ve rang the number 6 times, I get to being put on hold and then it cuts off, shocking customer service if you ask me. I pay insurance every month and when it comes to me needing ...

Lejay89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

Help I’m struggling have no credit to ring you 

No data

Hi there my phone isn't allowing out going calls and my data isn't working but I can sms ? My bill is up to date can anyone help ? I get married tomorrow so will need my phine

Ryan29 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Network Issues

I have moved to an area which has little or no cellular connectivity. When I spoke to Customer Services they were unable to help? The coverage checker also paints an unrealistic picture of reality. Can someone help in anyway, or do I just change netw...

CO6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Accidentally brought a top up

Currently overseas not in Europe and needed to make a international call but it took the money for my normal top up. Now I won’t be back in the country until after it finishes so I wanted to know if I can get that credited back to my account so I’m n...

Dez2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

My phone has been experiencing no service since yesterday. I requested for my old number to be moved onto my contract but since the new number has come all my network settings have been down. I cannot access mobile data or take and receive calls. Ple...

Iball2011 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I need to put my spend cap back to where it was originally - at the minimum amount . Why did this get changed ? Please let me know how to put it back to minimum amount of £5 . Thank you

CBJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Employee Discount

Hi, I used my employee discount last year, but have just upgraded to a new phone and would like to carry the discount over please? It's not letting me do it on MY O2. Many thanks

LauraD95 by Level 1: Joiner
  • 1 replies
  • 0 kudos