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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Conectivity & Connection

I have about had as much as I can take with my phone/service, I have never had a problem in years but since getting my Samsung S20 ultra 5g, I permanently lose signal or have none, and regularly can't access the mobile data I pay for as part of my co...

Cazmay4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

I am in Tenerife and am unable to connect to Internet although I have European roaming in my plan

Resolved! Wanting my phone unblocked

Hi, my phones been blocked so I've had to use a different number, and I can't use my phone at all, it won't let me into the 02 app too check my balances on the device to be able to arrange something of paying it off and getting it back on, is there a...

Shannon9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problems with D-Link DWR 978 5G Router

I have a D-Link DWR 978 5G Router withan O2 mobile broadband SIM in it. Exactly 24 hours after it is booted it loses the WAN connection and has to be rebooted. The DLink R&D team have been investigating the issue running detailed diagnostics and logg...

CampbellM by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! My O2 bill

Can you please put me back so I can receive incoming calls cause I'll be able to pay my bill Monday or Tuesday in full amount

dawn131 by Level 1: Joiner
  • 1 replies
  • 0 kudos

I think my phone was cloned

I have been having issues with my phone where my social media displays different to how it used to and my data is being ate up so badly. I went to the police/ work and found a number in my phone that everything was diverting to.

Bingers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account

My account is blocked and I want to pay

231 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spacetalk data

We received my son's new watch yesterday, gave it a good charge and set it up. He had a few hours wearing it this evening. Several phone calls, nothing much else and it states he's used 456 MBs of his 1 GB data already. There's 8 days left until data...