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Can't undo call divert

In 2021 I set up a divert when unreachable as my local mast was down for a couple of months. I now want to stop the divert but ##62# gives an error and *#62# tells me that there's no divert. Calls are being diverted, so is there another way the diver...

My O² not working

New to O² a few months ago. Unable to sign in to My O², says 'not available' to me?

Resolved! @mmail.co.uk and Sending an SMS message from Emails

Hi AllI know this question came up a few years ago but I couldn't work out what the final solution was so I wanted to bring it to the top again. I am trying to use Outlook to send a SMS message to my phone but it is failing. What is the correct forma...

Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Can’t log in

I am not new to o2 however since moving to aerial at o2 I can’t log in to the app The last online support sent me a link to reset my password which I have done however it is still not letting me in - the error suggests that I am not yet set up and in...

PIN Pattern does not let me access

My step son has a Samsung S23 which had Family Control enabled. He has learning difficulties and has somehow managed to change the PIN access to a Pattern Access which he has now forgotten. How do I manage to access and reset (Soft or Factory)?As usu...

Log in to app

I cant log in into my app, when I try I have error my account its to fresh

Pay as you go sim only picking up 3G

Why is my new sim pay as you go only showing 3G when not on Wi-Fi

Not letting my log on to my 02

I'm having trouble logging into my 02 billing account

Voicemail / o2 speaking clock

Hi, recently switched from Virgin mobile. Have been getting voicemail notifications with message to dial 123 to access the messages. However this takes me to o2 speaking clock for which I am being charged so I understand. Could you please advise how ...

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