Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Travel abroad

what do I need to turn off to stop incurring charges.

Resolved! O2 WiFi calling supported devices

Hello, Just would like to confirm the information about WiFi calling supported devices.On the website https://www.o2.co.uk/connectivity/wifi-and-4g-calling there is the list of supported devices. Is this list up to date? There is no iPhone 13 on the ...

Resolved! Bill

Cannot pay bill account been cut off!

Resolved! Change Tariff for new device

Hi all, i just ordered a new device, and I realized that there were cheaper tariff. How can I cancel this and change the tariff. I didn’t see an option to cancel my device delivery and reorder. Please what can I do?

Resolved! Billing

I need to change my bank that my account goes out of.

Resolved! O2 recycle

Hi. I saw an offer in O2 about getting a Samsung and free laptop. I just upgraded my phone last May and I want to recycle it and get the same unit but had the 256GB instead because I have the 128GB. If I recycle my mobile now do I need to pay the res...

Resolved! New Customer who will leave regardless of contract due to O2 knowledge on Esim

I have spent 12 hours now on trying to get my esim setup, already had to get a replacement due to the ill advised attempt in getting setup. After more hours today I am told I need to go to o2 shop for setup er no I am not. Just want it setup and real...

Resolved! No data abroad

My data doesn’t work abroad

Resolved! Is There Any Hope?

Hello,I recently moved to a new city (not a tiny, isolated village, but a CITY), only to discover the coverage where I am living is virtually non-existent. Outside my apartment I get 2Mbps if I am lucky, inside I get nada. Frequently, I cannot make c...

Resolved! Pay Monthly

Hi, I'm wondering if I go to pay monthly do I keep my old sim card ? and If not can I use my old phone number ? Thanks

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