Get tech support for your O2 issues

Resolved! esim retrieval

Hi, I have got into a problem. I swapped my O2 plastic sim from my mobile to an esim and installed it on my new galaxy watch 6. Then I realized that it cannot send or receive any sms or calls. Now I am trying to move that esim back to my mobile eithe...

Deactivate account

I have duplicate logins for my o2 and want to close one of them how do I do this?

Resolved! No Signal

Hi, folks I'm now well into my second day without a signal. I've checked the network status on the O2 page and it says that a nearby phone mast isn't working as it should and their engineers are on the case. This is the same message that was up yeste...

Question regarding pac code and transferring

Okay. So over a week ago I decided to leave EE and was given a pac code they shut down service to that number the very next day. I gave my pac code and put in for a port with O2 but ever since those guys have been messing me around. I was told it was...

Resolved! esim activation on galaxy watch

I bought samsung galaxy watch-6 classic cellular which requires an esim. I was previously using a plastic O2 sim in my samsung mobile. I swapped my sim to an esim and installed that in my samsung watch using its mobile app (galaxy wearable) on the ph...

Logging in to my O2

Hi I usually just enter a passcode to log in the my O2 app but just done that and it started flashing and wouldn’t let me log in then it’s asking me for username and password so just changed that and it still won’t let me log in to my, my O2 account

Resolved! IMEI bar lifting

Hello,Recently lost my phone I phone 11 pro and called o2 and asked them to bar the IMEI on the phone.I’ve now found the phone and called o2 three times stating this and asking them to lift the bar and being reassured by o2 that within 24 hours each ...

Unable to receive calls and use handset after bars have been lifted

My son lost his phone on 25th August. I'm the account holder so I asked O2 to freeze his phone. Thankfully it was found the next day so I called to ask for the bar to be lifted. 48 hours later after several calls, he was able to make calls, send and ...

Resolved! eSim phone number change

Hi,I have moved from a Three account to O2 and have requested my old Three phone number to be transferred to my O2 account.My old Three number was on a nano sim. My new O2 is an eSim and they have provided a temporary phone number until the old phone...

Resolved! Transfer of number

It’s a complicated one and not sure if there is a solution without costing a lot!!!! Plan A out of contract my name and number Plan B in contract my name, son’s number, £300 but out Plan C in contract son’s name and temp number My son is paying plan ...

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