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Resolved! Unable to access my phone details

I have had an O2 account for some time formy daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there...

Medimati by • Level 1: Joiner
  • 511 Views
  • 3 replies
  • 0 kudos

Resolved! How to buy Zone 2 travel bolt on?

I’m in St Lucia, which is listed as Zone 2. But every time I try to purchase a travel bolt on (for data) on both the app and website I am only offered (3 different) Zone 3 options. Where can I purchase Zone 2 add ons? Have they stopped working? Is th...

Bmuzz by • Level 1: Joiner
  • 6399 Views
  • 1 replies
  • 0 kudos

My phone won’t allow connection to NHS 111? Has anyone else experienced this and did you fix it?

I tried to get through to the NHS number 111 but my phone just cuts it off, three bleeps and then nothing. I can dial other short numbers just not 111? it’s a national free number in the UK for medical emergencies or advice. It’s not a premium number...

Mouldy by • Level 1: Joiner
  • 6077 Views
  • 15 replies
  • 0 kudos

Can’t activate iMessage or FaceTime

Hi, been going round in circles with customer support. My iPhone stopped working suddenly last month. I got a replacement sim card and seemed to be ok but I can’t send text messages and my iMessages are being sent from my email address. I can’t activ...

PerLE-71 by • Level 1: Joiner
  • 3481 Views
  • 3 replies
  • 0 kudos

Calling 111 in UK

I’m having trouble calling NHS111. In the past I have made calls to them with no problem. But today I type the number and press the call button and it looks like it’s doing what it should and then the call ends without even ringing or connecting to a...

ABurgess by • Level 1: Joiner
  • 3551 Views
  • 13 replies
  • 0 kudos

Migrating from Monthly payment to Pay as you go

Very frustrated. People working in Customer service are helpless. I have spend few hours on the phone, trying to terminate my contract and move to pay as you go and still not happening. Yesterday morning was for an hour and the guy confirmed that in ...

Victor by • Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Esim

Hello i dont have my physical sim and i am not able to request a new Esim can you request a new Esim for me

Resolved! Move from pay monthly to payg

hi there Looking for some help as the o2 service line were not hugely helpful on first calling and having issues getting an answer. I am looking to move my pay monthly(o2) to a pay as you go (02). I'm out of contract- I've been with o2 for many years...

Dubya1987 by • Level 1: Joiner
  • 1196 Views
  • 4 replies
  • 0 kudos

New account

Have just signed up for virgin TV and have received a new sim card.Already an 02 customer,so now have 2 accounts. Need some help with this as I don't need 2 accounts

Duff63 by • Level 1: Joiner
  • 342 Views
  • 2 replies
  • 0 kudos
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