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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7050 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1896 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4237 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3264 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2315 Views
  • 6 replies
  • 0 kudos

Resolved! Activate phone after services restricted

Hi, my phones services were restricted yesterday but I have brought the account up to date and need my phone activating for calls and data pls.

Dan08 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! £150 TO SPEND ON ACCESSORIES

Hi, I recently bought the s21 and was told that I could claim a free chrome book and £150 to spend at samsumg on accessories. Got an email order confirmation that confirmed the above details. Phone arrived today and is set up, claimed the chrome book...

CRob by Level 1: Joiner
  • 169 Views
  • 4 replies
  • 0 kudos

Resolved! unlocking my phone

I have applied for an unlocking code - case ref:1316683605.I have received an e-mail from o2 stating they are unable to reply at this time because "there was an error while searching for data" and signed Ursula. What does this mean? Will I get my unl...

davem by Level 1: Joiner
  • 105 Views
  • 2 replies
  • 0 kudos

Resolved! How to communicate with a communications company?

How do you contact o2 when it's near impossible to find their number and when you do call they just disconnect you??? Communications company they say??The issue I want to contact them about is calls dropping after 30 minutes. Wait times these days ar...

GH05T by Level 1: Joiner
  • 81 Views
  • 2 replies
  • 0 kudos

Volt

How the heck do I apply VOLT benefits in MYo2? I'm just going round in circles

Mike4836 by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Call Issue

Hi, I have an issue whenever making or receiving phone calls where after a couple of seconds the signal appears to drop only for a few seconds which constantly ends in "can you hear me?" to whoever I'm on the phone to. It's not major but very frustra...

CBS by Level 1: Joiner
  • 61 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t make or receive calls

Hello. I’ve got a new phone and over 24 hours ago had a conversation with someone saying that my old number would be swapped over to my new SIM card. At present neither of my sims are working to make or receive calls so consequently can’t call for he...

J9 by Level 1: Joiner
  • 93 Views
  • 2 replies
  • 0 kudos