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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2957 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5053 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15847 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8066 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7450 Views
  • 6 replies
  • 0 kudos

Resolved! I want to complain

I wish to complain, Iam considering leaving o2. I have home broadband with BT which in my location is slow, perhaps 5, so a good while ago, perhaps a year or so I began using my o2 hotspot as the 4g was very good 10+, but the past 2 to 3 months the 4...

New sim problems

Was with virgin and now been moved to o2 new sim arrived so put it in my phone, now I’m not receiving messages/calls on my number. My iMessage and FaceTime won’t verify the number. I’ve tried everything the internet says apart from get a new sim as o...

SnapZ by Level 1: Joiner
  • 353 Views
  • 4 replies
  • 0 kudos

Resolved! Data

Hey I topped up £10 today and my internet data is finished how is that possible

Resolved! Verification codes

I joined O2 a few days ago from EE and ported my number. All text messages are coming through ok and phone working however I am receiving no verification codes. I have tried tech support on the phone who advised I do a reset on the network settings w...

Gracie19 by Level 1: Joiner
  • 1171 Views
  • 2 replies
  • 0 kudos

old number not ported to new sim

I transferred my old number to my new o2 sim last Wednesday and it still hasn't transferred to my new sim. My old sim doesn't have any signal. I need this number for my work multi factor authentication. I have tried turning on and off my phone multip...

Apple Watch Series 8 “Activating Data”

Hi, I recently swapped to an Apple so I could use an Iwatch with connectivity. It’s been over 24 hours and on the watch app under mobile data I’ve had a spinning wheel wheel of death which just says “activating” I’ve tried factory restart and no chan...

Craig6925 by Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos

No sigal

Suddenly I lost the signal on my phone. I have no way to contact o2 because I don't have another phone.

ozieblo by Level 1: Joiner
  • 304 Views
  • 3 replies
  • 0 kudos