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I have no phone service

Good morning. I currently don’t have any phone service (despite being at home where I normally get very good signal). I checked your postcode signal checker and there don’t appear to be any disruptions in the area. i did have someone from O2 call me ...

Resolved! Change contact name on my pay as you go account

Hello the name on my O2 pay as you go account it incorrect. I am not James Coile. How do I update this? It won’t let me in the ap.

Resolved! Screen goes black iPhone SE 3

At times my screen goes black how do I fix this i only have it from January 2023

Password on app

The o2 app keeps telling me that my password is wrong. Yet I can log on using the internet

Resolved! Is my Device locked to 02

Hi.Just had a new Samsung galaxy A9 Tab from 02. Does anybody know if this device is locked to 02 because I want to give it to my son to do his homework at Uni and he's on another network. Thanks in advance.

Accessing info on the app

Hi I have been with o2 a while now, I was with virgin. It has been impossible for me to access your app to see my usage bills etc as needed. Went into o2 shop they cannot help either. Can you sort this for me please? It’s an app it should be straight...

SMS messages being received twice

When I send text messages, the recipient receives them twice. Have tried sending to several people, they all receive them twice. Tried calling O2, they advised me to take my SIM out and rub it! Anyone have an idea on how to fix this?

Unable to get the PAC code.

I have been migrated from Virgin Media to O2 in october, since then I did not get a single text message, and from January I even stopped getting calls. Called the customer service several times these past few months and tried all their "solutions", y...

Sim not working

My sim has stopped working

Resolved! Unknown/Private number for all incoming calls

Hi there,I rejoined O2 earlier this year and after a rather tedious process of having my number ported over (this failed several times and I was left without a working phone during a house move) I now have phone service. However, since the number por...

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