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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! I lost my SIM card

I lost my SIM card , can you send a new one and delete the last one ?

Resolved! Phone

To whom it may concern,my phone for the last two days has not allowed me to make calls or text messages. Please help. Thank you

Bertie26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signals problems

Hi my o2 signals in my home is very bad since I bought it but when I bought it was was told very good signals but lies by 02 and customer service is bad

Resolved! My order no arrive

Hello I place an order on 8 October for a sim only can you check the status of my order

Ionela by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My credit?

Hi, I haven't answered yet:I bought 15 L credit for this number this link: why is it not considered?Current balance £5.00*

Pi-no by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Activate iPhone

My new iPhone won't activate. How do I check if it's blocked on O2 system?

NV100 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New iPhone - Wi-Fi working but 4G not

Hi I have a new iPhone 12 mini, and have performed a sim swap. Everything works fine except when there is no Wi-Fi it cannot find any internet (even though my old phone and other devices can). What can I do please?

Al-B by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff Upgrade With Major Discrepancy

Hi, I have just upgraded my tariff which will start this month. I chose 30gb over my current 12gb from the list. I also received an email confirming "30gb" of data, unlimited texts and calls. However, on the website it tells me the new tariff will be...

Maximo by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Help

So yesterday I changed my tariff from the £15 bundle to the £20 bundle. I had a text to confirm this change. I then topped up from my original £10, an addition £20 to make £30 in order to purchase this bundle. I then received a text saying that the £...

Mia4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal new contract

Got new iPhone 12 yesterday still saying no signal I’ve taken sim out turned both new and old phones off and on. What’s going on please help

Kelbeck by Level 1: Joiner
  • 1 replies
  • 0 kudos