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Phone returned for repair

I sent my phone back for repair yesterday, but when i got home and read the paperwork, it said i should include page 3 of the paperwork. I have sent the phone only and no paperwork, as originally reading the first page of the paperwork it says to sen...

Phone not working

Why is my phone not working ? I requested for a new sim as the connection wasn’t great and is that why ?

Disable two factor authentication

How do I disable two factor authentication to enable O2 billing?

Apple Watch error reference code 106 when setting up mobile service

Hi I ported from Tesco Mobile to O2 over 26/09 to 27/09 in anticipation of the new iPhone 15 (sim free) and Apple Watch Series 9 (cellular) I collected and set up on 27/09. The mobile has been set up with no problems on a SIM only type Airtime Plan. ...

Firmware

I have an s21 and I don't think it has 02 fitness firmware on it. I can't get WiFi calling and the network coverage is awful. How do I get it please?

Disconnection after upgrade

So, trying to put a long story short I’ve had an absolute nightmare with an o2 upgrade! Back in November I upgraded through a third party but affiliated with o2 & thinking it would be simple BUT I was told I had to take out another contract rather th...

Resolved! O2 system unable to take my payment

Last week during four phone calls, the O2 system was unable to receive my final bill. During the 4th call (1 hour long) the agent arranged for me to be able to access my mobile app again so as to pay the bill. However, as I no longer have an O2 produ...

My phone wont charge and wont turn on

HI, I've been to see the O2 shop and they couldn't fix my phone and couldn't find a special number on my phone so they gave me a slip of paper which says Samsung stars on it, they told me to look them up online which I did, O2 says that they could co...

Cant unlock screen ok button is grey

Got a new Samsung S23FE which was ok untill i had to put a new sim in now it wont let me unlock screen the ok is not highlighted so cant put pin in

Call abroad from UK

Can't seem to make international calls from the UK on my O2 Pay monthly. Any ideas why this is the case?Thanks

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