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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Data roaming in Portugal

Have just returned from Portugal and data roaming did not work, my data roaming was switched on. Am going again soon, any ideas?

Bev61 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data

Hi I was unable to pay my bill last month due to unforeseen circumstances, I have paid this month and my data, texts and calls still haven’t been turned on from being shut off. Who do I contact or how do I get them back

Laurabora by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Charges

Morning, I went to visit Alderney in June and my data roaming was on which used data from my package, I am now going to Guernsey in November, and have been told rules have changed there because we are no longer in the EU, however it’s part of the Bri...

Resolved! Just joined

Hi I just joined o2 but how can get my Disney plus

Stephen10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Hi

A paind my outstanding balance from last month along with my today bill and I am still not connected thats been 5 days use are quick to cut me off and demand payments if a miss a bill well a would like connected ASAP as u are in breach of contract as...

Resolved! Poor signal

Hi I’ve not had any phone signal at home for 2 weeks I did the o2 network checker and it tells me that there is a mast problem I have my phone for my business and I’m paying a monthly bill for a poor service is there any way to challenge this . thank...

Gm4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Service

Hello I’ve tried all the steps for starting up the service but none of it has worked

emily1418 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi can I change my bill due date please also I paid my o2 refresh payment on Sunday but it hasn’t updated on the app

Emma47 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal

we can’t get signal by the app says there isn’t any issues 

samanthas by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Getting a contract phone

Hi I'm currently only paying a monthly sim as i own my phone but i was wondering if i could keep paying my sim and just purchase a phone on contract

Marcie by Level 1: Joiner
  • 2 replies
  • 0 kudos