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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6624 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1358 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2958 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2623 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1976 Views
  • 6 replies
  • 0 kudos

Resolved! Contract is up soon

My phone contract is up in November , will I get an email from o2 , if I decide not to stay with o2 can I keep my number ?

Charlie21 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 app

I can’t seem to get onto my o2 app

921 by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail

I have an iPhone X and want to set up visual voicemail. I am told I need an 'idata bolt on' - where is that located as nothing on the site is recognised as an idata bolt on?

Resolved! Huawei pocket hotspot - red internet light

I bought my pocket hotspot in April this year. There has always been red lights on the internet bar & I have never been able to connect to the pocket hotspot, no matter where I am (even @ home) It has been reset many times with the reset button. I ha...

SheilaH by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Phone order

I ordered a new Iphone 11 just over a week ago, I got an email saying it was out of stock. I thought it would of been back in stock by now and on its way to me. How long does it usually take for a phone to get back in stock?

JoshM462 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling drop outs on Galaxy A52 5G phone

More info (Highlight to read)Wifi calling keeps dropping outWifi calling keeps dropping outMy galaxy A52 5g keeps dropping out despite having 100Mb broadband, live near edge of signal area with 2 bars at drive entrance but at best 1 bar outside of ho...

Resolved! Visual Voicemail on O2 with Apple iPhone 12.

I bought a new Apple iPhone 12 a few months ago (in May 2021) and ever since I have had new device the Visual Voicemail I have used for years, stopped working, I have now called Support at O2 four time and each time the call has taken well over 30 mi...

abebrooks by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade tablet to a watch

I have just finished paying for my tablet and can upgrade, but I want to get a Samsung classic 4 watch, but when I click upgrade it only let's Mr choose or phone or a tablet, is there anyway around this?

JakeMoss by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! 2 contracts …. Need to cancel old one but keep number

I got a new phone & contract for my daughter. She wanted to keep her old number so just transferred her sim into the new phone rather than cancelling old contract and getting her number ported to the new contract. Can she still do this now as the con...