Get tech support for your O2 issues

Accessing info on the app

Hi I have been with o2 a while now, I was with virgin. It has been impossible for me to access your app to see my usage bills etc as needed. Went into o2 shop they cannot help either. Can you sort this for me please? It’s an app it should be straight...

SMS messages being received twice

When I send text messages, the recipient receives them twice. Have tried sending to several people, they all receive them twice. Tried calling O2, they advised me to take my SIM out and rub it! Anyone have an idea on how to fix this?

Unable to get the PAC code.

I have been migrated from Virgin Media to O2 in october, since then I did not get a single text message, and from January I even stopped getting calls. Called the customer service several times these past few months and tried all their "solutions", y...

Sim not working

My sim has stopped working

Resolved! Unknown/Private number for all incoming calls

Hi there,I rejoined O2 earlier this year and after a rather tedious process of having my number ported over (this failed several times and I was left without a working phone during a house move) I now have phone service. However, since the number por...

No network or very poor

Hi guys I have been experiencing little to no network coverage since the end of 2023. O2 keep saying no network issues but there obviously is as 3 others I work with are all on O2 and have the same issue. Anyone had similar and actually got O2 to do ...

Resolved! IMEI block

My iPhone lost service on Thursday morning and after many hours on phone to customer services, a trip to Apple Store and a whole morning at o2 store it turns out someone in insurance (I don’t even have o2 insurance) mistakenly applied an IMEI block t...

No signal even after getting new sim card

Only have one small signal bar even after changing sim card

Ex Virgin Media - I want to update my name on the account no option available :-(

I had a shared account on VM, as part of move to O2 we have ended up with the same name on both accounts. If I go to "Edit your personal details" there is a message that says: "If you need to change your name or date of birth, you’ll need to upload a...

Samsung s23 fe - Keeps disconnecting from wifi

So I got the Samsung s23 fe last week and I noticed the WiFi was being glitchy and figured it was issues sigh VM. No one else who has phoned with VM has this issue. Tried restarting the hub and my phone constantly keeps disconnecting and buffering, h...

O2

Forum Posts