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Forum Posts

Resolved! Change name

Hi. I’d like to change the surname on my account please

Setting up mobile service

Hi, I got the new iPhone 15 pro max today, upgrade from the iPhone 11. I’ve set up the new device and transferred everything across but I was not given a SIM card, so assume I need to set up an eSIM which I have requested through my old phone. Once I...

TomD by Level 1: Joiner
  • 1448 Views
  • 5 replies
  • 0 kudos

Resolved! Roaming Customer Support

I can not believe every o2 customer with an I-phone has to contact o2 customer support to enable I-data roaming before travelling to EU countries. This is not necessary with any other network and a waste of time for support staff and customers who ca...

Data reflection

The app does not reflect the actual GB left. Seems stuck on 8 GB so I cannot check how much is left the entire month!

Huawei P30 pro, data problem

Hello I am using a Huawei P30 Pro, I have 4G data but i always seem to lose internet connection.I always have to go into data settings and turn 4G on and off than I will receive data. any ideas ? thank you

hamster88 by Level 1: Joiner
  • 577 Views
  • 3 replies
  • 0 kudos

Wifi calling

I have a s20fe bought from samsung and want to enable wifi calling but the option isn't there i believe it can be activated from your end thanks.

Wen111 by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

No signal

I have no signal on my phone for the past 5 days now

Sarah95 by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Reference Code 14

Anyone have any ideas on how to solve the Reference Code 14 when pairing Apple Watch, I have Sync-1 on my account, watch was previously connected. However, needed to reset iPhone and watch as Apple advised to do so to rectify a previous issue that is...