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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! New phone, keep number

I have just bought a new phone and want to move my old number over to it. How do I do that?

Resolved! poor signal all the time

Signal never above 1 bar in my house,even though house is only 500 yards from mast...????

Mac5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change address

Hi. I need to enter my new card details, to top up, but my address postcode isn't recognised, as it's a new house

Forest by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin mobile masts

Does anyone know if or when o2 will be using virgins mobile masts as I can get a far better signal from virgin than I do with o2

Scudger by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Divert

Is there a way I can stop ppl diverting a phone my phone??

Resolved! Unable to make calls

I am unable to make calls and keep getting put through to accounts to pay but the balance is zero

Resolved! Harrogate 4g

6 months without any useable 4g around large parts of harrogate. O2 keep sending texts telling me their engineers are working on it… but really, how much longer is it reasonable to not provide this service to customers? C’mon 02.

Resolved! Swap sim

I input my PAC code last week and my sim has been in my phone since Friday. When will my number be swapped over to my previous number- I expected it would have happened by now

Jobear22 by Level 1: Joiner
  • 1 replies
  • 0 kudos