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Resolved! I can't receive authentication calls from bank or credit card provider

until recently this feature worked with no problems, when I need to authenticate a transaction for my banking, the bank calls and i need to enter a PIN displayed on the screen. However the last couple of weeks, the call never comes through then times...

Resolved! Changing tariff using my balance

Hello, I want to change my tariff to £15 rolling plan, using my balance, however when I’m trying to change it takes me to a new payment page. Can you help with that?

Port numbers between o2 contracts

I cancelled my o2 contract to shop around for the new best deal on a new iPhone. I got my PAC code from them in anticipation of the move.A few weeks later I ended up finding a good deal that ended up being back on o2. As I was wanting to retain my nu...

No caller ID

Hi there, Recently I switched tariff meaning I took out a new, SIM only contract. I'm still using my old handset with my old SIM, no changes to the settings whatsoever. However, after the switch, my phone stopped displaying the incoming calls' number...

Resolved! Viewing bill

On the O2 app when you go to view your bill it just says Error please try again later this has been since the last update

I message

Hello. I took my sim out when I went to Thailand for a few weeks and bought a Thai SIM card to use. Since returning and inserting my original sim, my messages send as a text, occasionally as an I-message, but keeps swapping alternatively. I have take...

Resolved! voicemail

I recently was overseas and received 4 or so phone calls. I did not answer as they were mainly spam calls - but my voicemail picked them up and I have been charged £2 each call as a received call while overseas. Does anyone know how to disable voicem...

EU Roaming

I have a monthly O2 plan which says that it has free EU roaming. But I am in France and my data isn't working here. How can I fix this?

What a shambles this company is

After 4 weeks of mistake after mistake and still I don’t have a working line I have decided I need to get a resolution and speaking to customer services doesn’t work. I have looked at the ombudsman route but I need to go down the official complaints ...

Can’t send text pay as you go

Hi, My Dad has an old Nokia and we’ve just swapped to an O2 pay as you go sim. He can receive text but can’t send them? Thanks

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