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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! charging port

my charging port has stopped accepting any cables how can i fix?

david8217 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 02 putting a default on my credit report

I have a default on my credit report from o2 even though I have never missed a single payment since I became an 02 customer over 5 years ago how do I get this removed ?  

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Resolved! Cannot connect to network with my new iPhone 12

I have a new iPhone 12. I have successfully moved all my data and can use Wi-Fi and all the apps successfully however I cannot send or receive texts or make or receive any calls

Gill4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Password being requested without setting one

Dad has a Samsung A6 and has had it for a number of years. Today it's decided to crash and now asks for a password to get onto the phone. He has never had or set a password. Where or how can I find whatever this password is so he can access his phone...

KerryG by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New phone will not connect to network carrier

Just upgraded to a new phone. Wi-Fi works fine, but 4G and cellular are not working at all. In settings it says SIM not provisioned. in addition to this Bluetooth isn’t working, so I don’t know if this is hardware, software or both

Resolved! Unable to change phone number on my iPhone

Hi, I’ve recently changed my sim from sky to o2. I’ve kept my old number. Everything has changed over perfectly. Once everything was transferred I was advised to change the phone number on my iPhone settings to my number. I’ve tried this a few times ...

JuliaSims by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone signal

For the last 2 weeks both myself and my wife had had no signal on our phones, according to O2 there is no issue in this area, however prior to work which was supposedly carried out in the area last week, we had perfect reception. We have turned the p...

Canary58 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal

I never have more than one bar of signal in the house no matter what room I am in. It’s impossible to take or make calls

CCC2021 by Level 1: Joiner
  • 2 replies
  • 0 kudos