Forgotten my password but not able to reset

[Immanuel]

Hi, 

I’ve forgotten my password when I request the link to test on the website I get no email. Then if I try through the app I get a email, when I click on it I see a message say the code entered is invalid. Don’t know what to do. As my other number is under a different email address, than the one I’m currently using to post in here

[MI5]

@Immanuel 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2