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Resolved! IMEI bar lifting

Hello,Recently lost my phone I phone 11 pro and called o2 and asked them to bar the IMEI on the phone.I’ve now found the phone and called o2 three times stating this and asking them to lift the bar and being reassured by o2 that within 24 hours each ...

Unable to receive calls and use handset after bars have been lifted

My son lost his phone on 25th August. I'm the account holder so I asked O2 to freeze his phone. Thankfully it was found the next day so I called to ask for the bar to be lifted. 48 hours later after several calls, he was able to make calls, send and ...

Resolved! eSim phone number change

Hi,I have moved from a Three account to O2 and have requested my old Three phone number to be transferred to my O2 account.My old Three number was on a nano sim. My new O2 is an eSim and they have provided a temporary phone number until the old phone...

Resolved! Transfer of number

It’s a complicated one and not sure if there is a solution without costing a lot!!!! Plan A out of contract my name and number Plan B in contract my name, son’s number, £300 but out Plan C in contract son’s name and temp number My son is paying plan ...

Changing SIM card from another communication company to O2

Hi,I am new O2 costumer. I have been trying to keep my previous number with new O2 SIM card. However, I could not manage to do it. Another point is that I cannot see any products when I sign in My O2 app. I need your support for these problems. NOTE:...

Error activating Open discount

I am eligible for the open discount on my airtime, I have received an email telling me to activate my discount however I continue to receive an error once I have logged in saying my details cannot be retrieved and to try again in 30 minutes. I only g...

Activate simcard. No txt comes threw. On pay monthly sim

Hi i brought a pay monthly sim from sainsburys. The txt wont come threw to activate it i have followed all the steps i just want to top it up and start using it.

Phone number

Hi I requested to keep my current phone number....requested the PAC code, entered it, but I keep getting alerts with my "new" phone number.....please help!

Resolved! PAC number transfer has taken over a week and still not gone through?

Hi,First time poster on this forum. Looking for some advice.I completed the O2 form for a PAC transfer of my old number to my new O2 pay monthly SIM on December 19th. On Friday 23rd December I chased this up as the number had not been transferred to ...

Apple Watch - Error code 112

Hi,I am experiencing error code 112 when I attempt to set up the mobile service on my Apple Watch 9. Having tried an O2 I was directed to the customer services telephone line who were not able to help. They sent me guides on how to set up my Watch wh...

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