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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3131 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5126 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16169 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8191 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7580 Views
  • 6 replies
  • 0 kudos

Error 500

Trying to access my account on the web and constantly gettingO2 Error 500 – "It looks like something's gone wrong"Also it dropped me in to reset my password even though I hadn't asked to. Arrrgh ? Suggestions?

jim2222 by Level 1: Joiner
  • 1588 Views
  • 5 replies
  • 0 kudos

My 02 app

Hi everyone has there o2 app gone down even website is not showing my mins text or data it says there something gone wrong any one else had this problem only today this has happened a bit strange yesterday been working ok

Denzil2321 by Level 2: Apprentice
  • 2113 Views
  • 19 replies
  • 0 kudos

New phone

I have a new IPhone 14pro max. I think I have not set the phone up correctly as I can’t receive or make calls. Can anyone help

Rolly2 by Level 1: Joiner
  • 260 Views
  • 3 replies
  • 0 kudos

WhatsApp says connecting

iPhone 11 connected to Wi-Fi whatsapp shows connecting all the time whatsapp will only work when I switch off Wi-Fi and press data roaming, this is costing me a fortune.I’ve deleted WhatsApp and reloaded it but it still says ‘CONNECTING’

AppleWatch Reference code "08" when trying to pair watch to plan

I have a message on my phone that reads as follows:-"We're setting up your Apple Watch on the O2 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 free from your O2 mobile, quoting reference code 08"...

T2Tim by Level 1: Joiner
  • 721 Views
  • 4 replies
  • 0 kudos

Web link not working,

Error 500 keeps showing, whether I'm using phone, tablet or PC.It looks like something has gone wrong, we're looking into it and hope to get it fixed soon.Been like this for 2 weeks.Why can't you fix it in that time???

69er by Level 1: Joiner
  • 293 Views
  • 2 replies
  • 0 kudos

Resolved! Unbarring not working

I reported my phone lost/stolen and had it barred while preparing to sort something out. Luckily someone found my phone and very kindly sent it back to me, I've now contacted customer services three times to have my phone unbarred and each time nothi...

MSH10 by Level 1: Joiner
  • 474 Views
  • 2 replies
  • 0 kudos

Resolved! My o2 and website problems

What's up with o2s website. I've tried to add a 2nd line and I get the error 500 somethings gone wrong. And yhe same error when I try and view my bill or extras etc

Jlongmore by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! My Samsung watch

Hi I have a Samsung watch and it won’t hold its charge what can I do 

Debbie9 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! App Payments

Is the app payment service down as I'm getting an error 50 and my bill is now overdue

CraigFD by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos