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Not recieving calls

For the past few days I keep having text to say someones called me, but there is no call logged and phone hasn't rung? I've tried restarting my phone but still happens. Also got a very low coverage on mobile data when at home, despite there being no ...

NIGHTMARE PORTING FROM TESCO/02 TO EE

On the 17th March 2024 I moved to EE from Tesco. Today 07/04/2024 my mobile number IS STILL not ported over completely! Tesco have done their bit and the rest lies with 02. EE have liaised time and time again with 02 to complete the transfer of files...

Data signal

Hi. I am writing to ask if anyboidy can explain why every kind of data (5g and below) is basically non-existent after having had decent speeds until 3 days ago.The coverage checker does not report any service issue, but i have no way to connect to in...

Data signal

The coverage checker does not report any service issue, but i have no way to connect to internet via phone, and i need it for work.Since i am paying a good amount for unlimited data, i think i'd need an explanation. Alternatively, can i change provid...

Call failure

My data works fine but when I am trying to make calls using my new O2 number, the call instantly fails. I don’t know what to do.

Carys81 by • Level 1: Joiner
  • 737 Views
  • 1 replies
  • 0 kudos

Resolved! Phone barred

My phone has been barred looking to reinstate but cannot access my app now as it texts code and I can’t receive code

Stef21 by • Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

texts

I am not receiving texts on my phone

RobertB by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Data Speeds Being Throttled?

I have a 40GB data package with O2. On the My O2 app they have it broken down in to 3 groups. A 10GB data allowance, a 20GB 'bonus data' and then another 10GB 'bonus data'. Not sure why, but whatever. I have done some testing over the past few months...

pburke90 by • Level 1: Joiner
  • 2015 Views
  • 5 replies
  • 0 kudos

Resolved! Sim data is wrong

I signed up for a 10gb sim card through virgin and O2 is telling me there is 5gb on it. I am not paying £10 a month when it's £5 for the 5Gb

Dixie04 by • Level 1: Joiner
  • 769 Views
  • 2 replies
  • 0 kudos

Resolved! "My Network"

How do you change the email address on the "My Network" app?

pclark105 by • Level 1: Joiner
  • 1455 Views
  • 6 replies
  • 0 kudos
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