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Forum Posts

No pay monthly contract info showing on o2 app

Hi all I recently bought a new phone with a new number and had my existing number transferred to the sim in the new phone. Now I don't have any information on the o2 app relating to my new contract? When I try to sign into the app it gives me the msg...

Resolved! VoLTE

My wife has a sim-free Sony Xperia 5IV with a Vodafone sim-card (bear with me). Vodafone are currently closing their 3G network & are saying that the phone isn't compatible with VoLTE. I have put my o2 sim-card in her phone & its works fine, VoLTE ap...

GazC72 by Level 1: Joiner
  • 912 Views
  • 3 replies
  • 0 kudos

Swapping a SIM card

I’m o2 business customer and I have massive issues with coverage at my home and place of work.Over years, I received 2 sim cards from o2, but I have never swapped them. Can a new sim help with the coverage issues? If I were to swap SIMs, what do I ne...

Issue with service abroad

Hi, I have an O2 Pay as you go SIM and I am currently in Mexico. I also have a Mexican SIM which has good network coverage in most places but my O2 phone very rarely has coverage even when I try to change the network provider manually. This is a real...

cansel by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

JuhiPatni by Level 1: Joiner
  • 6540 Views
  • 22 replies
  • 0 kudos

Sim swop

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Jade28 by Level 1: Joiner
  • 399 Views
  • 3 replies
  • 0 kudos