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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Signal

I’m having problems with signal and keep getting cut off during calls 

SIM disconnected

Hi, I'm in the process of switching from a business account to a personal account on the same number, both with O2. My old SIM was supposed to be disconnected tomorrow (Fri 5th). I had specifically asked for it not to be disconnected today as I am aw...

PhilH1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 5g

Hi, I'm using a galaxy s10 plus and I'm trying to find out if it is 5g compatible

Haighy by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill is protected with password!

I think 02 is now useless, you will sweat to talk with customer service this day but when they need to get their money, they block your phone.This is not fair.I can't print out my bills because it has a password-protected one, I never use a password ...

Toba by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New order

Can you give me an update with my new order of I phone 11. I was told I would have it within a week and now has been at least 10 days.kind regards sarah Millinchip

Sarah39 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! better upgrade deal

hi I have just upgraded my phone but I have found a better deal. and the phone will be here sooner can I swap over

Craig15 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can send but not receive texts

Hi, I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok. I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I ...

SCFins by Level 1: Joiner
  • 4 replies
  • 0 kudos